PPD - Print Production Field Service Engineer - Newport

Pure Talent Group Ltd; Cotham; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Company car

Career development

Holiday entitlement

Job summary

Pure Talent Group Ltd in Newport is seeking an experienced Field Service Engineer for Production Print and MFD Photocopier systems. You will deliver technical service, installation, and maintenance on site, ensuring minimal downtime and a smooth customer experience.

The role operates on a rotating 4-week shift cycle with early, day, evening, and night shifts. A salary up to £50,000 plus bonus and shift allowance is offered, along with a company car and ongoing development.

Qualifications

• Experience with Production Print and/or MFD devices.
• Excellent fault-finding and problem-solving skills.
• Willing to upskill from Photocopier/MFD backgrounds.

Responsibilities

• Deliver technical service, maintenance, and repair across Production Print equipment.
• Carry out installations and de-installations, ensuring milestones are met.
• Keep customers updated on progress and ensure a positive service experience.
• Escalate technical issues promptly.
• Identify opportunities for additional services or revenue on site.
• Build strong customer relationships.

Skills

Production Print knowledge

MFD devices

Fault-finding

Diagnostic tools

IT literacy

Communication

Job description

ROLE : PPD Print Production / MFD Photocopier FSE

LOCATION : Newport / North Bristol

ROLE : PPD Print Production / MFD Photocopier FSE

LOCATION : Newport - 4 week shift cycle - OTE up to £50,000

We're looking for an experienced Field Service Engineer to provide high-quality technical support across a range of Production Print products. This role focuses on delivering exceptional service, minimising downtime, and ensuring customers receive a smooth, professional experience. We are open to those from Photocopier / MFD backgrounds too that would be open to upskilling

The Role

• Delivering technical service, maintenance, and repair across Production Print equipment
• Carrying out installations and de-installations, ensuring all project milestones are met efficiently
• Keeping customers updated on progress and ensuring a positive service experience
• Escalating technical issues promptly
• Identifying opportunities for additional services or revenue while on customer sites
• Building strong customer relationships
• Managing and maintaining vehicle stock

The Candidate

• Strong technical knowledge of Production Print and/or MFD devices
• Excellent fault-finding and problem-solving skills
• Confident using diagnostic tools and reading complex technical instructions
• IT literacy and basic networking capabilities
• Strong communication skills

Shift Patterns

This role operates on a rotating 4-week shift cycle:

• Week 1 - Early Shift: 6:00am - 2:00pm
• Week 2 - Evening Shift: 4:30pm - 12:00am or 2:00pm - 10:00pm
• Week 3 - Day shift: 8.30am - 5.30pm
• Week 3 - Night Shift: 12:00am - 8.30am

No shifts or weekends apply until full training is completed and the engineer is fully up to speed.

Package

• Up to £50,000 (salary + bonus + shift allowance)
• An inclusive, supportive working environment
• Holiday entitlement, volunteering leave, and options to purchase additional holiday
• Flexible retirement planning
• Wellbeing support covering physical, emotional, and financial health
• Company car
• Career development and long-term learning opportunities
• The chance to grow within a forward-thinking, future-focused organisation