Power & Energy Service Coordinator | Field Ops Planner

Speedy Hire; Glasgow; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

26 days holiday

Life assurance

Company pension

Training & progression

Staff discounts

Wellbeing support

Green commute

Career progression

Job summary

Speedy Power & Energy in Glasgow is seeking an organised Service Coordinator to join our field service operation. You will coordinate Field Service Engineers, manage servicing schedules and respond to customer breakdowns across our power generation fleet.

This role focuses on coordinating resources, keeping customers informed and ensuring the right engineer and parts are available at the right time. Previous experience in service coordination or scheduling is valued.

Qualifications

• Excellent organisation and planning skills.
• Experience coordinating multiple jobs, Engineers, drivers or field-based colleagues.
• A strong customer service background.
• Confidence managing changing priorities and urgent requests.
• A professional and confident telephone manner.
• Strong attention to detail.
• Good IT and administration skills.
• The ability to remain calm and organised in a busy operational environment.
• Good communication skills and the confidence to work with customers, Engineers and operational teams.

Responsibilities

• Planning and coordinating the daily schedules of our Mobile/Field Service Engineers
• Booking planned servicing and preventative maintenance for our generator and power generation equipment
• Responding to customer breakdowns and arranging engineering support
• Prioritising urgent jobs and adjusting Engineer schedules when requirements change
• Keeping customers updated on Engineer attendance and job progress
• Processing service requests and customer orders
• Monitoring outstanding jobs and ensuring work is progressed through to completion
• Working closely with Engineers to understand job requirements, parts and follow‑up work
• Maintaining accurate service and customer records
• Supporting the wider Power & Energy team to maximise equipment availability
• Delivering a professional and responsive service to our customers

Skills

service coordination

engineering administration

transport planning

fleet coordination

scheduling

hire coordination

field service support

Job description

Speedy Power & Energy in Glasgow is seeking an organised Service Coordinator to join our field service operation. You will coordinate Field Service Engineers, manage servicing schedules and respond to customer breakdowns across our power generation fleet.

This role focuses on coordinating resources, keeping customers informed and ensuring the right engineer and parts are available at the right time. Previous experience in service coordination or scheduling is valued.