Postroom Operative

Wilson James; Abingdon; On-site; GBP 1,810,000 - 2,022,000; Full time

Benefits offered by this job

Annual leave 5.6 weeks

Lifestyle benefits

Learning & Development

Health and wellbeing

Online GP access

Discounts on retail sites

Cycle to Work

Job summary

Wilson James is hiring a Post Room Operative in Abingdon. The role involves receiving, sorting and distributing mail and parcels, plus processing outgoing shipments and maintaining accurate records.

You will support colleagues and site tenants while upholding health and safety procedures and ensuring timely deliveries. This permanent, full-time position offers a structured day, clear duties, and opportunities to work in a busy operations environment where accuracy and reliability are valued.

Qualifications

• Recent experience in a customer-facing environment is required.
• Excellent communication and interpersonal skills.
• Strong organisational skills with attention to detail.
• Good computer literacy and confidence using electronic record-keeping systems.
• Proven ability to deliver outstanding customer service in a busy setting.
• Ability to remain calm under pressure and adapt to priorities.
• Reliable, punctual and professional with strong presentation.
• Valid SIA Licence.
• First Aid Qualification.

Responsibilities

• Receive, sort and distribute incoming mail and parcels across site.
• Process outgoing shipments, including packaging, courier collections and Royal Mail dispatches.
• Maintain accurate electronic and paper-based records for deliveries and shipments.
• Track deliveries and provide shipment updates to customers and stakeholders.
• Work with site tenants, customers and colleagues to follow shipping procedures.
• Support the Import/Export Officer with admin tasks as required.
• Ensure post room equipment and workspace are clean and well organised.
• Adhere to all company health and safety procedures and deliver a professional service.

Skills

Customer service

Communication

Organisational skills

Record-keeping software

SIA Licence

First Aid

Tools

Electronic records system

Job description

Post Room Operative

Permanent
Location: Abbingdon
Hours: Full time, 5 days a week, 07:30 - 16:00
Pay: £13.48 ph

Are you organised, customer-focused and able to thrive in a busy operational environment? We are looking for a Post Room Operative to join our team, playing a vital role in the efficient handling, tracking and distribution of mail and parcels across site.

This is an excellent opportunity for someone who enjoys working as part of a close-knit team, takes pride in accuracy and organisation, and is committed to delivering excellent customer service. You will be responsible for the receipt, processing, dispatch and delivery of mail and courier shipments while maintaining clear audit trails and meeting strict deadlines.

About the Role:

• Receive, sort and distribute incoming mail and parcels across site in a timely and accurate manner.
• Process all outgoing shipments, including packaging goods, arranging courier collections and Royal Mail dispatches.
• Maintain accurate electronic and paper-based records for all deliveries and shipments, ensuring a clear audit trail.
• Track deliveries and provide shipment updates and tracking information to customers and stakeholders as required.
• Work closely with site tenants, customers and colleagues to ensure all shipping procedures are followed correctly.
• Support the Import/Export Officer with administrative and operational activities when required.
• Ensure all post room equipment, records and working areas are maintained to a high standard of cleanliness and organisation.
• Adhere to all company, customer and health & safety procedures while providing a professional and efficient service.

Why Join Us?

• Annual leave entitlement of 5.6 weeks.
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents.
• Financial support
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Uniform and full induction provided
• Cycle to Work scheme

What we are looking for:

• Recent experience working within a customer-facing environment.
• Excellent communication and interpersonal skills with the ability to build positive working relationships.
• Strong organisational skills with excellent attention to detail and accuracy.
• Good computer literacy and confidence using electronic record-keeping systems.
• Proven ability to deliver outstanding customer service in a busy operational setting.
• Ability to remain calm under pressure and respond effectively to changing priorities.
• Reliable and professional, with excellent punctuality, attendance and personal presentation standards.
• Ability to work independently and collaboratively as part of a team while treating all customers and visitors with respect and professionalism.
• Valid SIA Licence.
• First Aid Qualification.

The successful candidate will be a dependable and motivated individual who takes pride in delivering a high-quality service. You'll be comfortable handling multiple tasks, maintaining accurate records and working within strict processes to ensure every package, parcel and delivery reaches its destination efficiently and securely.Join us and become a key part of a professional team delivering essential post room services every day.

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.