Lead Project Manager

Post Office Ltd; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Annual leave

Bonus opportunity

Car allowance

Pension scheme

Digital GP services

Life insurance

Development programs

Employee discounts

Job summary

Post Office Ltd in London is seeking a Lead Project Manager to oversee end-to-end projects, working cross-functionally to deliver business solutions while managing scope, time, quality and cost. The role requires strong stakeholder management and a track record in transformation programs across multi-site retail, with a focus on EPOS systems and change milestones.

You will join a team that values resilience and responsibility, offering a competitive benefits package and a hybrid working

Qualifications

• Measurable experience of running change management projects.
• Delivering project milestones end-to-end.
• Retail journey mapping and business process mapping experience.
• Experience in multi-site retail environments.
• Proven ability to collaborate with peers and stakeholders to deliver objectives.
• Desirable EPOS deployment knowledge.

Responsibilities

• Lead and manage projects end-to-end across functions.
• Ensure scope, time, quality and cost are maintained.
• Demonstrate senior stakeholder management for clear communication and progress.
• Drive transformation and change initiatives within a retail context.
• Contribute to programme and portfolio outcomes.

Skills

Change management

Milestone delivery

Retail journey mapping

Business process mapping

Multi-site retail

Transformation projects

Stakeholder management

EPOS deployment

Tools

EPOS

Job description

What To Expect

As a Lead Project Manager, you will join us on our journey and undertake a truly valuable role responsible for managing and leading projects end to end, working cross functionally to deliver business solutions and ensuring that the critical success factors are met while scope, time, quality and cost of the projects are maintained.

Summary

Salary: Competitive

Grade: 3A

Reporting Line: Programme Manager

Contract Type: Permanent

Location: London - Hybrid

What To Expect

As a Lead Project Manager, you will join us on our journey and undertake a truly valuable role responsible for managing and leading projects end to end, working cross functionally to deliver business solutions and ensuring that the critical success factors are met while scope, time, quality and cost of the projects are maintained.

You will be managing and leading projects end to end, working cross functionally to deliver business solutions, ensuring that the critical success factors are met while scope, time, quality and cost of the projects are maintained. Demonstrating strong senior stakeholder management skills to ensure that communication is clear and concise, and deliverables are progressed, contributing towards overall programme and portfolio outcomes.

This role offers you a unique opportunity to make a tangible impact, drive innovation, and contribute to shaping the future of our organisation and the communities we serve.

How our people behave is as important to Post Office, as what is delivered. The Lead Project Manager will role model the Post Office behaviours and demonstrate a Postmaster first mindset.

What We Can Do For You

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 18% on target bonus opportunity
• Annual car allowance
• Generous pension scheme with minimum 9% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings

What You’ll Need To Succeed

To be successful in this role you will have measurable experience of running change management projects in flexibility and within framework standards and timescales.

As a Lead Project Manager You Will Have Demonstrable Experience Of Leading On The Delivery Of Project Milestones To Achieve Key Objectives. In Addition To This, The Ideal Candidate Will Have

• Previous retail journey mapping experience.
• Previous business process mapping experience.
• Worked within a multi-site retail business
• Extensive experience in delivering and successfully managing transformation change projects.
• Proven experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives.
• Experience in establishing successful, cross-functional stakeholder relationships.
• Experience in establishing successful, cross-functional stakeholder relationships.

Desirables

• EPOS deployment experience
• Technical knowledge of EPOS software, peripherals, hardware, API's.

About Us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.

If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.uk

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [e-mail]