Post-Sales FinTech Solutions Engineer

Formance; Greater London; Hybrid; GBP 75,000 - 100,000; Full time

Job summary

Formance is seeking a Solutions Engineer to oversee post-sales integration and ongoing success for our fintech platform. You will collaborate with the Ops and Tech teams to implement deployments, track milestones, and ensure excellent customer experiences across complex, multi-stakeholder environments.

You will bring 5+ years of software engineering experience in payments/fintech, a sharp eye for scoping implementations, and strong communication skills.

Qualifications

• 5+ years of software engineering experience in payments/fintech.
• Ability to scope implementations or migrations precisely.
• Excellent communication with customers and internal stakeholders.
• Ownership mindset and proactive problem solving.

Responsibilities

• Work primarily on post-sales operations with the Post-Operations team.
• Develop deep understanding of customer use cases, flows of funds, and business objectives.
• Ensure an excellent customer experience through clear, consistent communication with stakeholders.
• Differentiate between must-have and nice-to-have requirements during deployment.
• Own the technical implementation process: milestones, dependencies, and delivery.
• Identify and mitigate project risks such as scope creep and resource constraints.
• Create repeatable playbooks from live cases to support growth.

Skills

Post-sales operations

Customer communication

Stakeholder management

Technical implementation

Risk mitigation

Project documentation

Payments/fintech domain

Job description

Formance is seeking a Solutions Engineer to oversee post-sales integration and ongoing success for our fintech platform. You will collaborate with the Ops and Tech teams to implement deployments, track milestones, and ensure excellent customer experiences across complex, multi-stakeholder environments.

You will bring 5+ years of software engineering experience in payments/fintech, a sharp eye for scoping implementations, and strong communication skills.