Solutions Engineer

Formance; Greater London; Hybride; GBP 75 000 - 100 000; Plein temps

Résumé du poste

Formance is seeking a Solutions Engineer to oversee post-sales integration and ongoing success for our fintech platform. You will collaborate with the Ops and Tech teams to implement deployments, track milestones, and ensure excellent customer experiences across complex, multi-stakeholder environments.

You will bring 5+ years of software engineering experience in payments/fintech, a sharp eye for scoping implementations, and strong communication skills.

Qualifications

• 5+ years of software engineering experience in payments/fintech.
• Ability to scope implementations or migrations precisely.
• Excellent communication with customers and internal stakeholders.
• Ownership mindset and proactive problem solving.

Responsabilités

• Work primarily on post-sales operations with the Post-Operations team.
• Develop deep understanding of customer use cases, flows of funds, and business objectives.
• Ensure an excellent customer experience through clear, consistent communication with stakeholders.
• Differentiate between must-have and nice-to-have requirements during deployment.
• Own the technical implementation process: milestones, dependencies, and delivery.
• Identify and mitigate project risks such as scope creep and resource constraints.
• Create repeatable playbooks from live cases to support growth.

Connaissances

Post-sales operations

Customer communication

Stakeholder management

Technical implementation

Risk mitigation

Project documentation

Payments/fintech domain

Description du poste

Start date: from February 2026

Who we are

Formance is on a mission to unlock the next generation of financial applications by solving today’s hardest problems in the space — with full flexibility and programmability to build unique and sophisticated financial products, with the most effective financial services providers. Our platform was built with a distinctive angle from the ground up, focusing on the flow of funds first to help businesses realize their product visions on a solid financial foundation.

Starting with an Open Source Ledger (i.e. a database for financial transactions), we’re building a comprehensive suite of modern financial backend modules, including native and automated reconciliation, workflow engines, and connectors with various financial services providers - e.g. Stripe, Adyen, Modulr, Wise, Atlar. This unique approach has made us the trusted financial backend for leading SaaS companies and financial institutions like Booksy, Doctolib, and Liberis, along with many others worldwide. Our success stems from the trust in our open-source foundation, the high level of programmability of our solutions, and our software-first approach, moving beyond traditional payment business models.

We’ve recently opened two new offices in New York and London to accelerate our worldwide expansion.

Why join Formance now?

We’re at a pivotal stage of our growth, doubling down on sales and enterprise expansion worldwide. The market is currently untapped, with financial backends traditionally built in-house by companies like Square, Airbnb, Qonto, and Uber. With a global market valued at over $10bn and projected to reach $300bn+ in 2030 for SaaS and platforms only, you'll join us at the perfect time to capture this potential!

As part of our expansion, we're hiring a Solutions Engineer to oversee the post-sales phase with the Ops and Tech team including product implementation, day-to-day operations, and potential account expansion.

We're a team of 30, growing to 40+ soon. We're all about customer experience, product, and strong expertise. Becoming the financial backend for major SaaS platforms is about trust and proving our product's value in mission-critical environments.

What you’ll do

You will work mostly on post-sales operations.

• Work closely with our Post-Operations team throughout the customer journey
• Develop a deep understanding of our customer use cases, flows of funds, and business objectives to add value effectively.
• Ensure an excellent customer experience and apply technical expertise throughout the implementation by maintaining consistent, clear communication with multiple stakeholders.
• Differentiate between "must-have" and "nice-to-have" requirements and feedback from the customer during the deployment.
• Own the technical implementation process: identify and document project milestones, manage dependencies, and ensure timely delivery
• Identify and mitigate project risks such as scope creep, stakeholder engagement, customer IT resourcing, and internal backlogs, escalating issues to internal or customer executives as necessary.
• Maintain clear and consistent communication with internal and external stakeholders
• Use these "live" cases to create a repeatable playbook, incorporating learnings, frameworks, and best practices to support our growth.

Who you are

• Over 5 years of experience in software engineering within the payments or fintech space
• A passion for precision in scoping implementations or migrations, and excelling in negotiations with strategic thinking, patience, and emotional intelligence. You'll handle complex, cross-functional projects daily.
• Good communication : be reassuring, be able to take the lead
• Ownership mentality and initiative : if you see something that needs to be done, take action!

Learn more about our product

Formance technical documentation: https://docs.formance.com/

Formance Github repo: https://github.com/formancehq