Post Room Operations Lead — Digital Mail Centre

Birmingham City Council; Birmingham; Presencial; GBP 30.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

West Midlands Pension Fund

Enhanced Holiday Entitlement 30 days

My Rewards Scheme

Health and wellbeing support

Descripción de la vacante

Birmingham City Council is seeking a Post Room Manager for a permanent on-site role at its Digital Mail Centre in the West Midlands. The post requires operating production and document-handling equipment, including printers, mail inserters, high-volume scanners and data-entry systems, with weekend and out-of-hours work as necessary to meet business needs.

The role emphasizes adaptability, quality, and accuracy in both repetitive and high-volume environments, with responsibilities spanning

Responsabilidades

• Monitor, coordinate, and prioritise daily, weekly, and monthly workloads
• Communicate effectively with colleagues to ensure work is delivered efficiently and in line with customer SLAs
• Support the smooth running of production operations and respond proactively to changing priorities
• Organise workflow by allocating tasks, responsibilities, and work schedules
• Provide guidance, coaching, and support to both new and existing team members
• Ensure accurate and timely completion of operational reporting requirements
• Promote and maintain a safe working environment, including the completion and review of relevant risk assessments
• Identify opportunities to improve efficiency, productivity, and service delivery
• Support and implement process improvements and new ways of working where appropriate
• Adhere to Birmingham City Council's Code of Conduct, Digital Mail Centre ISO standards, policies, and procedures
• Demonstrate professionalism, integrity, and a customer-focused approach at all times
• Build positive working relationships with colleagues, managers, customers, and senior stakeholders
• Demonstrate strong communication skills and contribute positively to a collaborative team environment

Descripción del empleo

Birmingham City Council is seeking a Post Room Manager for a permanent on-site role at its Digital Mail Centre in the West Midlands. The post requires operating production and document-handling equipment, including printers, mail inserters, high-volume scanners and data-entry systems, with weekend and out-of-hours work as necessary to meet business needs.

The role emphasizes adaptability, quality, and accuracy in both repetitive and high-volume environments, with responsibilities spanning