Document Services Operative- Birmingham

Office Angels Limited; Birmingham; On-site; GBP 17,000 - 21,000; Part time

Job summary

Office Angels in Digbeth, Birmingham is seeking a Documents Services Operative on a temporary basis to support day-to-day document handling, scanning, printing and mail/courier activities.

The role offers full-time hours with rotating shifts (8:00–16:00 or 10:00–18:00), starting 26 October 2026, at an hourly rate of £13.45. You will ensure quality, accuracy, compliance with SLAs, and maintain equipment and consumables.

Qualifications

• Experience with document scanning and print finishing is desirable.
• Ability to operate high-volume scanning equipment and printers.
• Attention to detail to ensure pages match originals and SLA adherence.

Responsibilities

• Support day-to-day document services and workplace operations.
• Prepare documents for digital scanning and remove staples, bindings, etc.
• Scan documents into PDF with high-volume scanners, perform QC checks.
• Manage inbound/outbound courier services and deliveries.
• Maintain compliance with ISO/IMS standards and client policies.
• Produce printed materials and monitor printer consumables.
• Provide accurate management information across workstreams.
• Meet personal and team performance targets and keep skills updated.

Skills

Document handling

Scanning

Print management

Quality checks

Customer / stakeholder communication

IT proficiency

Time management

Job description

Job Advert: Document Services Operative

Location: Digbeth, Birmingham

Contract Type: Temporary until estimated December 2026

Hourly Rate: £13.45

Start Date: 26th October 2026

Working Pattern: Full Time, Monday to Friday. Working on a shift rotation of either 8:00am-4:00pm or 10:00am-6:00pm.

Key Responsibilities

• Support the day-to-day delivery of Document Services and Workplace Operations activities.
• Prepare documents and mail for digital scanning, including the removal of staples, bindings, and other fastenings.
• Scan hard copy documents and correspondence into PDF format using high-volume scanning equipment.
• Conduct quality checks to ensure all scanned documents accurately match original files and that no pages are missing.
• Manage inbound and outbound courier services, including receiving deliveries and arranging collections.
• Ensure compliance with client environmental, security, and operational policies while meeting agreed Service Level Agreements (SLAs).
• Adhere to all IMS and ISO standards and requirements.
• Produce high-quality printed and reprographic materials in line with client specifications, using a range of print and finishing equipment.
• Monitor, maintain, and replenish printer consumables to ensure continuous operation.
• Perform daily machine calibrations to maintain optimum print and colour quality standards.
• Compile and provide accurate management information and reporting across multiple workstreams.
• Take ownership of personal and team performance targets, ensuring objectives are consistently achieved.
• Record training activities accurately and maintain up-to-date skills assessments.
• Identify, report, and elevate issues in accordance with established procedures to the Senior Operator or Team Leader.
• Proactively minimise waste, reduce service downtime, and contribute to continuous improvement initiatives.
• Maintain a safe, organised, and efficient working environment at all times.

Ideal Candidate

Our client is looking for individuals who have:

Skills & Experience

• Previous experience using guillotines, wire and comb binding equipment, and print management systems/drivers.
• Excellent verbal and written communication skills, with the ability to engage effectively with a wide range of stakeholders.
• Ability to remain calm and productive when working under pressure and within tight deadlines.
• Strong IT proficiency, including Microsoft Office applications and Adobe Acrobat.
• Highly customer-focused, with a proactive approach to problem-solving and service delivery.
• Strong attention to detail, ensuring accuracy and quality in all aspects of work.
• Ability to manage multiple tasks and prioritise workloads effectively.
• Team-oriented with the ability to work independently when required.
• Committed to maintaining high standards of compliance, security, and operational excellence.

If you thrive in a busy environment and are passionate about providing exceptional document services, this role is for