Post Room Manager — On‑Site Production Lead (36.5h)

Wollborg Michelson Personnel Service Inc; Birmingham; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

West Midlands Pension Fund - generous

Enhanced Holiday Entitlement - 30 days

My Rewards Scheme - discounts

Health and wellbeing support

Job summary

Birmingham City Council is recruiting a Post Room Manager for the Digital Mail Centre in Birmingham. This permanent, on-site role manages production and document-handling operations, supervises a small team, and ensures timely delivery of services to meet customer SLAs.

Working 36.5 hours per week, shifts from 7:00 to 19:00 including weekends as required. The role sits at Grade B with a salary range of £29,542 to £35,570, subject to formal evaluation under the Equal Pay Programme.

Responsibilities

• Monitor, coordinate, and prioritise daily, weekly, and monthly workloads.
• Communicate effectively with colleagues to ensure work is delivered efficiently and in line with customer SLAs.
• Support the smooth running of production operations and respond proactively to changing priorities.
• Organise workflow by allocating tasks, responsibilities, and work schedules.
• Provide guidance, coaching, and support to both new and existing team members.
• Ensure accurate and timely completion of operational reporting requirements.
• Promote and maintain a safe working environment, including the completion and review of relevant risk assessments.
• Identify opportunities to improve efficiency, productivity, and service delivery.
• Support and implement process improvements and new ways of working where appropriate.
• Adhere to Birmingham City Council's Code of Conduct, Digital Mail Centre ISO standards, policies, and procedures.
• Demonstrate professionalism, integrity, and a customer-focused approach at all times.
• Build positive working relationships with colleagues, managers, customers, and senior stakeholders.
• Demonstrate strong communication skills and contribute positively to a collaborative team environment.

Job description

Birmingham City Council is recruiting a Post Room Manager for the Digital Mail Centre in Birmingham. This permanent, on-site role manages production and document-handling operations, supervises a small team, and ensures timely delivery of services to meet customer SLAs.

Working 36.5 hours per week, shifts from 7:00 to 19:00 including weekends as required. The role sits at Grade B with a salary range of £29,542 to £35,570, subject to formal evaluation under the Equal Pay Programme.