Post Room Manager, Corporate Postal Services

WMJobs; Birmingham; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

West Midlands Pension Fund - generous

Enhanced Holiday Entitlement - 30 days

My Rewards Scheme - discounts

Health and wellbeing support

Job summary

Birmingham City Council is recruiting a Post Room Manager for the Digital Mail Centre in Birmingham. This permanent, on-site role manages production and document-handling operations, supervises a small team, and ensures timely delivery of services to meet customer SLAs.

Working 36.5 hours per week, shifts from 7:00 to 19:00 including weekends as required. The role sits at Grade B with a salary range of £29,542 to £35,570, subject to formal evaluation under the Equal Pay Programme.

Responsibilities

• Monitor, coordinate, and prioritise daily, weekly, and monthly workloads.
• Communicate effectively with colleagues to ensure work is delivered efficiently and in line with customer SLAs.
• Support the smooth running of production operations and respond proactively to changing priorities.
• Organise workflow by allocating tasks, responsibilities, and work schedules.
• Provide guidance, coaching, and support to both new and existing team members.
• Ensure accurate and timely completion of operational reporting requirements.
• Promote and maintain a safe working environment, including the completion and review of relevant risk assessments.
• Identify opportunities to improve efficiency, productivity, and service delivery.
• Support and implement process improvements and new ways of working where appropriate.
• Adhere to Birmingham City Council's Code of Conduct, Digital Mail Centre ISO standards, policies, and procedures.
• Demonstrate professionalism, integrity, and a customer-focused approach at all times.
• Build positive working relationships with colleagues, managers, customers, and senior stakeholders.
• Demonstrate strong communication skills and contribute positively to a collaborative team environment.

Job description

Grade B - £29,542 - £35,570

Consultation grade - subject to formal evaluation under the Equal Pay Programme

Working 36.5 hours per week

Birmingham City Council, Post Room Manager, Permanent, Grade B - £29,542 - £35,570, Consultation grade - subject to formal evaluation under the Equal Pay Programme, Working 36.5 hours per week

Shifts: The successful candidate must willing to work shifts between 7:00am and 7:00pm, including weekends, bank holiday, and out-of-hours periods where required to meet business needs

Location: Digital Mail Centre

Please note: This is a fully on site production position. Homeworking is not available for this post.

About The Role

The Post Room Manager plays a vital role in the day-to-day operation of the Digital Mail Centre, ensuring the effective delivery of production services and customer commitments. The role involves the operation and supervision of a range of production and document-handling equipment, including commercial printers, mail inserters, high-volume scanners, data-entry systems, and associated software platforms.

Production requirements can vary significantly from day to day, therefore the successful candidate must be adaptable, flexible, and capable of maintaining consistently high standards of quality and accuracy in both repetitive and high-volume environments. The post-holder will also be required to operate production machinery and support operational activities as business needs dictate.

Key Responsibilities

• Monitor, coordinate, and prioritise daily, weekly, and monthly workloads.
• Communicate effectively with colleagues to ensure work is delivered efficiently and in line with customer Service Level Agreements (SLAs).
• Support the smooth running of production operations and respond proactively to changing priorities.
• Organise workflow by allocating tasks, responsibilities, and work schedules.
• Provide guidance, coaching, and support to both new and existing team members.
• Ensure accurate and timely completion of operational reporting requirements.
• Promote and maintain a safe working environment, including the completion and review of relevant risk assessments.
• Identify opportunities to improve efficiency, productivity, and service delivery.
• Support and implement process improvements and new ways of working where appropriate.
• Adhere to Birmingham City Council's Code of Conduct, Digital Mail Centre ISO standards, policies, and procedures.
• Demonstrate professionalism, integrity, and a customer-focused approach at all times.
• Build positive working relationships with colleagues, managers, customers, and senior stakeholders.
• Demonstrate strong communication skills and contribute positively to a collaborative team environment.

What We Offer In Return

• Membership of West Midlands Pension Fund - with generous employer contributions
• Enhanced Holiday Entitlement - 30 days, increasing with length of service
• My Rewards Scheme - access to over 800 brands providing discounts and savings
• Health and wellbeing support - independent and confidential employee assistance and counselling

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.