Account Manager

ISS; Horncastle; On-site; GBP 55,000 - 75,000; Full time

Job summary

ISS is seeking a highly experienced Key Account Manager to support the delivery of facilities management services within a healthcare environment. You will manage and develop key client relationships across the healthcare portfolio, acting as the main point of contact for stakeholders and ensuring service delivery meets contract standards.

The role requires a strong estates and technical background in Facilities Management, with proven experience in healthcare settings.

Qualifications

• Previous experience in a Key Account Manager or similar role.
• Strong estates and technical background within Facilities Management.
• Essential experience working within a healthcare environment.
• Mental health sector experience desirable but not essential.
• Proven client relationship management skills.
• Strong team leadership and people management experience.
• Ability to work effectively in a busy, demanding environment.
• Flexible approach to working hours and operational requirements.
• Onsite working commitment.

Responsibilities

• Lead the delivery of facilities management services to agreed service standards.
• Act as the primary point of contact for client stakeholders.
• Oversee operational performance and service delivery across the contract.
• Manage, support and develop onsite teams.
• Ensure compliance with contractual, statutory and healthcare requirements.
• Identify opportunities for service improvement and operational efficiencies.
• Respond effectively to changing business needs within a fast-paced environment.

Skills

Key account management

Facilities management

Client relationship management

People leadership

Onsite working

Healthcare sector experience

Job description

We are seeking a highly experienced Key Account Manager to support the delivery of facilities management services within a healthcare environment., Manage and develop key client relationships across the healthcare portfolio.

Responsibilities

• Lead the delivery of facilities management services to agreed service standards.
• Act as the primary point of contact for client stakeholders.
• Oversee operational performance and service delivery across the contract.
• Manage, support and develop onsite teams.
• Ensure compliance with contractual, statutory and healthcare requirements.
• Identify opportunities for service improvement and operational efficiencies.
• Respond effectively to changing business needs within a fast-paced environment.

This is an onsite role requiring a strong estates and technical background alongside proven experience managing key client relationships.

We are looking for an individual who thrives in a busy, fast-paced environment and can demonstrate excellent client and team management skills.

Experience within healthcare is essential, and previous exposure to mental health facilities would be advantageous. The successful candidate will be flexible in their approach and committed to delivering high standards of service.

Qualifications

• Previous experience in a Key Account Manager or similar role.
• Strong estates and technical background within Facilities Management.
• Essential experience working within a healthcare environment.
• Mental health sector experience desirable but not essential.
• Proven client relationship management skills.
• Strong team leadership and people management experience.
• Ability to work effectively in a busy, demanding environment.
• Flexible approach to working hours and operational requirements.
• Onsite working commitment.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.