Position: SALES SPECIALIST (Full Time)

Dawkes Music Ltd; Maidenhead; On-site; GBP 25,000 - 35,000; Full time

Job summary

Dawkes Music Ltd is seeking an experienced sales specialist in woodwind and brass instruments. The role involves providing exceptional customer service, product advice, and engaging with local musicians and educators. Join a supportive team in a dynamic retail environment, where your expertise can inspire musicians of all ages.

Qualifications

• Experience in a retail environment dealing with woodwind and brass instruments.
• Ability to engage with customers and provide professional advice.
• Understanding of woodwind and brass products' history and features.

Responsibilities

• Provide excellent professional advice to customers in-store and online.
• Demonstrate a range of woodwind & brass products.
• Process orders for in-store and mail-order customers.

Skills

Communication

Customer Service

Product Knowledge

Education

Advanced Woodwind or Brass Player

Job description

Dawkes Music is looking for an experienced sales specialist to take on a full-time position in one of the UK's largest and most reputable specialist Woodwind and Brass shops.As part of the sales team, we require an advanced woodwind or brass player who understands the pressures and challenges of a dynamic retail environment. The role is diverse, dealing with many scenarios and a broad customer base.Communication, high levels of customer service, and friendliness will be at the heart of the role. You will be responsible for dealing with Woodwind and brass queries across the whole range. Knowledge of current products' history, construction, and features will be a distinct advantage. You will work closely with the rest of the sales team under the Store Manager.

Main Activities & Skills

• Providing consistent and excellent professional advice to customers in-store, online and via the telephone
• Ability to explain, discuss and demonstrate a range of Woodwind & Brass products to a high standard
• Engagement with our 'Dawkes Academy' internal training program
• Developing relationships with local players, teachers, and education providers
• Taking and processing orders for in-store and mail-order customers
• Potential to join our on-site Teaching team

Key Information

• Contract Type: Full Time
• Working Hours: Monday-Saturday 09.30-17.30 (5 days a week)
• Salary: Competitive & relevant to experience

From our humble beginnings as Repair Specialists in 1966, Dawkes Music has grown to be a globally recognised UK-based Music Industry company. We have expert staff who specialise in products, performance, teaching, and repairing in the brass and woodwind sector. Our team is made up of people of all ages and from various countries. It is a busy yet supportive environment, and we encourage creative thinking and solution-focused ideas from all team members.

We hold a unique stock of spare parts, instruments, accessories, and repair materials for the brass and woodwind retail and wholesale market. Our purpose is to create and inspire musicians of any age or ability while supporting them on their musical journey.