Portfolio - Business Change Lead

Whitbreadrestaurants; United Kingdom; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Whitbread is seeking a Business Change Lead to oversee the change management process within the Corporate Technology Tower. This full-time role involves guiding the adoption of new technologies among team members, ensuring effective communication and training materials are developed. Ideal candidates will have significant experience in change management and strong stakeholder engagement skills. This position offers a hybrid work model at Whitbread Court, Houghton Regis, with employee benefits like healthcare and generous discounts.

Benefits

Individual & Family BUPA healthcare

10% matched pension

Up to 60% discount on Premier Inn stays

25% discount on our Restaurant brand

Qualifications

• Experience in leading technology enabled change management.
• Working knowledge of change management methodologies such as Prosci.
• Excellent written and verbal communications skills.

Responsibilities

• Support the development and delivery of the change management approach.
• Create engaging communications, training, and procedural support material.
• Plan, build, and mobilize change approaches for technology adoption.

Skills

Change Management

Stakeholder Management

Communication Skills

Job description

Whitbread Houghton Regis, England, United Kingdom

Whitbread Houghton Regis, England, United Kingdom

1 week ago Be among the first 25 applicants

Here at Whitbread, we know that Change is inevitable and when change is needed our Business Change team is on hand to assist in the development and implementation of any new business processes that ca...

Here at Whitbread, we know that Change is inevitable and when change is needed our Business Change team is on hand to assist in the development and implementation of any new business processes that can impact our employees and guests.

As the Business Change Lead, you will work within the Corporate Technology Tower to support the development and delivery of the change management approach across the business. You will help to plan, build and mobilise a change approach that will support our site team members to successfully adopt & use new technologies.

Role: Business Change Lead – Maternity Cover

Contract Type: Full-Time and Maternity Leave Cover of up to 12 Months

Location: Whitbread Court, Houghton Regis, Bedfordshire and hybrid working with coming to the office a minimum of 3 days a week.

Why You’ll Love It Here

• Healthcare: Individual & Family BUPA healthcare
• 10% matched pension
• Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand
  
  

Check out all our benefits here: https://www.whitbreadcareers.com/about-us/benefits/

What You’ll Be Doing

As the Business Change Lead, you will work within the Corporate Technology Tower (Head office Supply Chain and Procurement, People and Finance) to support the development and delivery of the change management approach across the business. You will help to plan, build and mobilise a change approach that will support our site team members and support centre teams to successfully adopt & use new technologies. The Corporate Technology Tower is specifically responsible for systems relating to – Procurement, Supply Chain, Finance & People systems.

You will be responsible for the creation of engaging and effective communications, training, readiness and procedural support material. You will support on a number of technology change initiatives that will impact our operational teams.

What You’ll Need

• Experience of leading technology enabled Change Management, with experience in completing change impact assessments, user stories, communications & training plans
• Working knowledge of change management methodologies including Prosci and application of ADKAR. Understanding of how people go through change and change process
• Excellent written and verbal communications skills. Ability to manage stakeholders plans, build relationships and influence key business and technology stakeholders
  
  

Be part of our Technology Team at Whitbread

Through collaboration, passion and hiring the smartest minds, our Technology team builds products and services that are used by 38,000 of us at Whitbread and millions of guests. Everything from an eCommerce website that handles £2 billion in transactions per year, applications that are scalable across our 1,200 hotel and restaurants, devices that enable our teams and guests to have a seamless experience, all whilst keeping data secure. Together we’re building the hotel of the future.

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.

Job ref: 74141-4492

Advertised: 04 Jun 2025

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Hospitality

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