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Business Change Lead

Admiral

Cardiff

On-site

GBP 51,000 - 61,000

Full time

2 days ago

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Job summary

Admiral is seeking a motivated Business Change Lead to drive strategic objectives and enhance operational efficiency. This role involves managing business change initiatives, engaging stakeholders, and ensuring effective implementation. The successful candidate will thrive in a dynamic environment and contribute to a culture of continuous improvement.

Benefits

33 days holiday including bank holidays

Option to buy or sell additional annual leave

Up to £3,600 of free shares each year after one year of service

Qualifications

Experience in a business change role, preferably in insurance or financial services.
Understanding of change management principles and methodologies.
Ability to engage and influence stakeholders.

Responsibilities

Support and manage business change initiatives across the organization.
Conduct impact assessments and develop post-implementation assessments.
Monitor and report on the progress of change projects.

Skills

Change Management

Communication

Analytical Skills

Problem Solving

Education

Relevant qualifications in change management or project management

Tools

Microsoft PowerPoint

Microsoft Excel

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Join to apply for the Business Change Lead role at Admiral Group Plc

We are seeking a motivated and enthusiastic Business Change Lead to join our team. The successful candidate will support and manage business change initiatives across the organisation, ensuring that changes are effectively implemented and sustained. This role is crucial in driving our strategic objectives and enhancing our operational efficiency.

Please note, there will be an expectation to travel cross-site for this position.

Key Responsibilities

Collaborate with senior business leaders to support change strategies and objectives
Conduct impact assessments and develop post-implementation assessments to ensure key objectives are achieved
Engage with stakeholders to ensure input, buy-in and support for change initiatives, both ahead of, during and after delivery
Ensure that department and business governance is followed when implementing change, and that reporting and data insight are considered along the way
Monitor and report on the progress of change projects, ensuring they are delivered on time and within budget
Identify and address potential risks and issues related to change initiatives
Capture and maintain guidance and training material to support change initiatives
Identify potential improvements for our stakeholders and implement solutions
Provide training and support to staff to facilitate smooth transitions
Support the Pet Claims Transformation Manager and wider Pet Claims Leadership Team with ad-hoc projects or activities
Foster a culture of continuous improvement and innovation within the Pet business area

Qualifications/Requirements

Experience in a business change role, preferably within the insurance or financial services sector
Understanding of change management principles, methodologies, and tools
Excellent communication, presentation and interpersonal skills, with the ability to engage and influence stakeholders at all levels
Strong analytical and problem-solving skills
Proficiency in Microsoft PowerPoint and Excel
Project management experience is desired but not essential
Relevant qualifications in change management or project management (e.g., Prosci, PMP, PRINCE2) are desirable
Awareness of key claims department metrics such as NPS, cost per claim, claims cycle time, and contact rate
The ability to operate effectively with limited supervision, adaptability, teamwork, and time management skills are essential
Passion for pets and a commitment to safeguarding their health and well-being

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Business Development and Sales
Industries
Financial Services, IT Services and IT Consulting, and Insurance

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