Porter

JLL; Greater London; On-site; GBP 22,000 - 29,000; Full time

Job summary

JLL at Australia House in London is seeking a Porter to provide essential facilities support and professional event setup for diplomatic functions and internal meetings. The role ensures the building remains safe, well-maintained, and efficient, with duties spanning inspections, deliveries, and space preparation.

You will inspect daily, coordinate with the mail room, set up AV systems, assist with furniture movements, and support catering for events, including rooftop spaces.

Qualifications

• Experience in facilities support or porter services preferred.
• Ability to lift and move furniture and equipment safely.
• Strong organizational skills and attention to detail.
• Excellent communication skills and customer service orientation.
• Flexible hours to accommodate event schedules.

Responsibilities

• Conduct morning and afternoon building inspections; identify and remove obstructions from walkways and fire evacuation routes.
• Perform twice-weekly kitchen and kitchenette checks; restock supplies as needed.
• Coordinate with COPA mail room for internal delivery of larger parcels and respond to delivery requests.
• Report building damage, hazards, and safety risks to Facilities.
• Complete ad hoc tasks including furniture relocation, stationery delivery, waste removal, and simple furniture assembly.
• Maintain inventories of stored furniture and event equipment; keep stores tidy.
• Monitor supply levels and advise when restocking is required.
• Review event setup requirements; arrange furniture and set up AV equipment for events.
• Coordinate post-event cleanup and return of items to storage.

Skills

Facilities experience

Porter services

Building maintenance

Heavy lifting

Customer service

Event setup

Communication skills

Tools

AV equipment setup

Job description

Position Summary

The Porter will provide essential facilities support and event setup services at Australia House. This role ensures the building remains safe, well-maintained, and operationally efficient while delivering high-quality event support services for diplomatic functions and internal meetings.

Key Responsibilities

Facilities Management

Daily Duties

• Conduct morning and afternoon building inspections, including all stairwells, to identify and remove obstructions from walkways and fire evacuation routes (trolleys, waste cardboard, broken furniture, etc.)
• Perform twice-weekly kitchen and kitchenette checks (Tuesdays and Fridays), restocking supplies as needed
• Coordinate with COPA (Consular and Passports) mail room for internal delivery of larger parcels and respond to ad hoc delivery requests
• Report building damage, potential hazards (loose cables, lighting failures, floor markings, spillages), and safety risks to Business Operations (Facilities)
• Complete general ad hoc tasks including furniture relocation, stationery delivery, waste removal, contractor assistance, print station monitoring (Level 2), and simple furniture assembly

Weekly Duties

• Inspect and refill all hand sanitizer dispensers throughout the building; report fallen units and low stock levels
• Maintain the rooftop event space: remove leaves, inspect plant health, and report issues to Facilities
• Water plants outside the Downer room and check Exhibition Hall plant condition
• Verify all DFAT dishwashers and glasswashers are operational; replace salt as required
• Clear leaves and debris from Executive balconies

Ongoing Duties

• Maintain accurate inventories of stored furniture and event equipment; report damaged or broken items
• Keep furniture stores, event storage areas, and Porter's storeroom organized and tidy at all times
• Monitor supply levels and advise Business Operations (Facilities) when restocking is required (black sacks, cleaning supplies, kitchen detergent, salt, etc.)

Event Support Services

Pre-Event Setup

• Review event setup requirements using Room Setup forms
• Assess table and chair inventory on event levels; relocate additional furniture from other floors via stairs or goods lift as needed
• Prepare event spaces and arrange furniture according to specifications
• Set up required technology including AV equipment, TV screens, speakers, projectors, and PA systems
• Meet caterers at Melbourne Place entrance and escort them through goods lift
• Receive deliveries for crockery, cutlery, beverages, and catering supplies from external vendors or internal storage
• Ensure dishwashers contain adequate salt and are fully operational
• Prepare coffee and tea service equipment as requested
• Transport wine from storage to appropriate refrigeration areas

Post-Event Breakdown

• Clear and reset rooms as required
• Return crockery, cutlery, and supplies to couriers or designated storage locations
• Verify kitchens are clean and all dishwasher items are properly stored
• Coordinate additional support staff for large or multiple concurrent events (advance notice required)

Required Qualifications

• Previous experience in facilities support, porter services, or building maintenance preferred
• Ability to lift and move furniture and equipment safely
• Strong organizational skills with attention to detail
• Excellent communication skills and customer service orientation
• Ability to work independently and prioritize multiple tasks
• Flexible approach to working hours to accommodate event schedules
• Basic understanding of health and safety requirements

Physical Requirements

• Ability to walk building premises multiple times daily
• Capability to lift and move furniture and equipment weighing up to [specify weight]
• Ability to climb stairs regularly
• Manual dexterity for equipment setup and maintenance tasks

Working Conditions

• Standard business hours with flexibility required for event support
• Work performed in office building environment, including outdoor rooftop areas
• May require occasional evening or weekend work for special events