Porter

Jones Lang LaSalle Incorporated; Greater London; On-site; GBP 19,000 - 27,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Porter to provide essential facilities support and event setup at Australia House in London. The role ensures a safe, well-maintained building and delivers high-quality service for diplomatic functions and internal meetings.

Responsibilities include inspections, kitchen checks, mail coordination, and post-event breakdown. Candidates should be able to lift heavy items, work independently, and adapt to event schedules with a customer-focused approach.

Qualifications

• Experience in facilities support, porter services, or building maintenance preferred.
• Ability to lift and move furniture and equipment safely.
• Strong organizational skills with attention to detail.
• Excellent communication and customer service orientation.
• Ability to work independently and prioritize multiple tasks.
• Flexibility to accommodate event schedules.

Responsibilities

• Conduct morning and afternoon building inspections and keep walkways safe.
• Perform kitchen and kitchenette checks and restock supplies.
• Coordinate with mail room for internal deliveries and ad hoc requests.
• Report hazards to Business Operations (Facilities).
• Maintain inventories of stored furniture and event equipment.
• Set up event spaces and furniture per specifications; handle AV equipment.
• Receive deliveries and ensure crockery and catering supplies are stored properly.
• Coordinate staff for large or concurrent events and assist with post-event breakdown.

Skills

Facilities support

Lifting safely

Organizational skills

Customer service

Independent worker

Flexible hours

AV setup

Tools

AV equipment setup

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Position SummaryThe Porter will provide essential facilities support and event setup services at Australia House. This role ensures the building remains safe, well-maintained, and operationally efficient while delivering high-quality event support services for diplomatic functions and internal meetings.Key ResponsibilitiesFacilities ManagementDaily Duties:Conduct morning and afternoon building inspections, including all stairwells, to identify and remove obstructions from walkways and fire evacuation routes (trolleys, waste cardboard, broken furniture, etc.)Perform twice-weekly kitchen and kitchenette checks (Tuesdays and Fridays), restocking supplies as neededCoordinate with COPA (Consular and Passports) mail room for internal delivery of larger parcels and respond to ad hoc delivery requestsReport building damage, potential hazards (loose cables, lighting failures, floor markings, spillages), and safety risks to Business Operations (Facilities)Complete general ad hoc tasks including furniture relocation, stationery delivery, waste removal, contractor assistance, print station monitoring (Level 2), and simple furniture assemblyWeekly Duties:Inspect and refill all hand sanitizer dispensers throughout the building; report fallen units and low stock levelsMaintain the rooftop event space: remove leaves, inspect plant health, and report issues to FacilitiesWater plants outside the Downer room and check Exhibition Hall plant conditionVerify all DFAT dishwashers and glasswashers are operational; replace salt as requiredClear leaves and debris from Executive balconiesOngoing Duties:Maintain accurate inventories of stored furniture and event equipment; report damaged or broken itemsKeep furniture stores, event storage areas, and Porter's storeroom organized and tidy at all timesMonitor supply levels and advise Business Operations (Facilities) when restocking is required (black sacks, cleaning supplies, kitchen detergent, salt, etc.)Event Support ServicesPre-Event Setup:Review event setup requirements using Room Setup formsAssess table and chair inventory on event levels; relocate additional furniture from other floors via stairs or goods lift as neededPrepare event spaces and arrange furniture according to specificationsSet up required technology including AV equipment, TV screens, speakers, projectors, and PA systemsMeet caterers at Melbourne Place entrance and escort them through goods liftReceive deliveries for crockery, cutlery, beverages, and catering supplies from external vendors or internal storageEnsure dishwashers contain adequate salt and are fully operationalPrepare coffee and tea service equipment as requestedTransport wine from storage to appropriate refrigeration areasPost-Event Breakdown:Clear and reset rooms as requiredReturn crockery, cutlery, and supplies to couriers or designated storage locationsVerify kitchens are clean and all dishwasher items are properly storedCoordinate additional support staff for large or multiple concurrent events (advance notice required)Required QualificationsPrevious experience in facilities support, porter services, or building maintenance preferredAbility to lift and move furniture and equipment safelyStrong organizational skills with attention to detailExcellent communication skills and customer service orientationAbility to work independently and prioritize multiple tasksFlexible approach to working hours to accommodate event schedulesBasic understanding of health and safety requirementsPhysical RequirementsAbility to walk building premises multiple times dailyCapability to lift and move furniture and equipment weighing up to [specify weight]Ability to climb stairs regularlyManual dexterity for equipment setup and maintenance tasksWorking ConditionsStandard business hours with flexibility required for event supportWork performed in office building environment, including outdoor rooftop areasMay require occasional evening or weekend work for special eventsIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.