Port Operations Administrative Assistant

Forth Ports Group; Tilbury; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Discretionary bonus

Generous annual leave

Defined contribution pension up to 16.

In-house Occupational Health

Employee Assistance Programme

Physiotherapy Support

Annual Christmas gift

GymFlex

Cycle to Work

On-site parking

Family-friendly policies

Employee discount platform

Job summary

Forth Ports is seeking a Clerical Assistant to provide efficient and accurate office-based support to the Conventional Department at the Port of Tilbury. You will maintain records, process invoices, update systems, and help prepare management information and routine documentation.

The role requires strong organisational skills, attention to detail, and the ability to work both independently and as part of a team. A professional approach to customers, suppliers, and colleagues is essential.

Qualifications

• Good administrative and organisational skills, with a high level of accuracy and attention to detail.
• Ability to maintain accurate records and process information effectively.
• Good written and verbal communication skills, with a professional telephone and email manner.
• Ability to prioritise workload and manage several administrative tasks.
• Ability to work independently and contribute effectively as part of a team.
• Competence in Microsoft Office, particularly Outlook, Word and Excel.
• Comfort working with figures and undertaking routine invoice and financial administration.
• Ability and willingness to learn relevant company systems and processes.

Responsibilities

• Provide general clerical and administrative support for the day-to-day running of the Conventional Department.
• Accurately record and maintain operational, customer and commercial information across company systems, spreadsheets and files.
• Prepare, process and record invoices, purchase orders and supporting information for customer billing and internal financial processes.
• Review records, identify discrepancies or missing information, and elevate issues where appropriate.
• Prepare routine reports, documents, correspondence and management information.
• Support customer accounts and operational activities, liaising with customers, suppliers and internal departments as required.
• Respond professionally and promptly to telephone, email and general office enquiries.
• Support labour allocation, including recording overtime and absence.
• Collate and process manifest entries and HM Customs clearances.
• Maintain confidentiality and complete assigned work accurately within agreed timescales.

Skills

Good administrative skills

Organisational skills

Written and verbal communication

Prioritising workload

Independent worker / team player

Microsoft Office (Outlook, Word, Excel

Attention to detail

Tools

Microsoft Office Suite (Outlook, Word, Excel)

Job description

Forth Ports is seeking a Clerical Assistant to provide efficient and accurate office-based support to the Conventional Department at the Port of Tilbury. You will maintain records, process invoices, update systems, and help prepare management information and routine documentation.

The role requires strong organisational skills, attention to detail, and the ability to work both independently and as part of a team. A professional approach to customers, suppliers, and colleagues is essential.