Terminal Manager

Forth Ports Group; Tilbury; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Discretionary bonus

Private Medical Insurance (Single)

Generous annual leave entitlement

Pension scheme with significant total.

Employee Assistance Programme (EAP)

On-site free parking

Cycle to Work scheme

Flexible working practices

Family-friendly policies

Lifestyle and wellbeing support

Job summary

Forth Ports Group is hiring a Terminal Manager for the Port of Tilbury. You will lead the CCEP warehouse operation, ensuring safety, efficiency and cost-effectiveness while achieving service levels and business objectives.

Reporting to the Operations Director, Tilbury, you will drive performance, develop teams and strengthen customer relationships to support growth. You will oversee a broad range of duties from KPI delivery, budgeting and resource planning to continuous improvement and

Qualifications

• Significant management experience within a fast-paced warehouse, logistics or distribution environment.
• Proven people leadership experience, including coaching, performance and employee relations.
• Strong knowledge of warehouse operations, inventory management, customer service and continuous improvement methods.

Responsibilities

• Lead the day-to-day CCEP warehouse operation, with safety, quality and performance as top priorities.
• Coach and develop the Operations Manager, Customer Service Manager, Office Administrators and Shift Managers.
• Drive continuous improvement initiatives to increase efficiency and reduce waste.
• Plan labour and resources across variable workloads while maintaining budgetary control.
• Ensure compliance with Health, Safety, Environmental and Food Safety standards; promote a proactive safety culture.
• Present operational reports and improvement plans to senior management.

Skills

Leadership

Warehouse operations

KPI management

Stakeholder management

Budget management

Labour planning

Health & safety

Change management

Reporting

Driving licence

Education

Bachelor's degree in logistics or related field

Tools

Microsoft 365

Job description

Job Description

Job Title: Terminal Manager

Location: Port of Tilbury

Hours: Monday to Friday 09:00 - 17:00

Compensation: Dependant on experience

At Forth Ports, we keep trade, logistics, and infrastructure moving. Every day, our teams support the flow of goods, materials, and services that businesses and communities rely on, helping to power economic growth across the UK and beyond. Our people are at the core of everything we do, and their expertise, commitment, and innovation drive our success.

With our commitment to reach carbon neutrality by 2032 and Net Zero by 2042, we're investing heavily in sustainable and digital technologies, including major growth in offshore wind and greener port operations. For you, this means joining a business that's evolving, ambitious, and making a real difference.

About The Role

The Terminal Manager is responsible for the safe, efficient and cost-effective management of the CCEP warehouse operation, ensuring contractual service levels and business objectives are consistently achieved. Reporting to the Operations Director, Tilbury, you will provide strategic and operational leadership across all warehouse activities, develop high-performing teams, build strong customer relationships and drive continuous improvement. Working closely with internal stakeholders and customers, you will identify opportunities to improve operational performance, enhance service delivery and support the long-term growth of the business.

Key responsibilities:

• Lead the day-to-day CCEP warehouse operation, keeping safety, quality and operational performance as the highest priorities.
• Lead, coach and develop the Operations Manager, Customer Service Manager, Office Administrators, Stocks and Systems Manager, Shift Managers and wider operational teams.
• Develop succession plans and training programmes that strengthen capability, engagement and retention.
• Act as the primary operational contact for CCEP, building strong relationships and consistently exceeding customer expectations.
• Drive performance against agreed KPIs, including productivity, service, inventory accuracy, quality, cost and customer satisfaction.
• Identify and implement continuous improvement initiatives to increase efficiency, reduce waste and optimise warehouse processes.
• Plan labour and resources across variable workloads, maintaining budgetary control while maximising productivity and effective use of assets and equipment.
• Ensure full compliance with Health, Safety, Environmental and Food Safety standards, promoting a proactive safety culture.
• Work collaboratively with Engineering, Planning, Commercial and support functions; lead investigations and embed corrective actions and lessons learned.
• Support business growth, monitor operational expenditure, identify financial improvements, and present operational reports and improvement plans to senior management.

What we're looking for:

You will be an experienced, visible and commercially minded operational leader who thrives in a fast-paced warehouse, logistics or distribution environment. This is a full-time, site-based role at CCEP, Port of Tilbury, requiring the flexibility to support operations across shifts and changing workloads. You will build trusted relationships, make sound decisions under pressure and champion teamwork, accountability, innovation and exceptional customer service.

Skills & Qualifications:

• Significant management experience within a fast-paced warehouse, logistics or distribution environment.
• Proven people leadership experience, including coaching and development, performance, absence, conduct, capability and employee relations.
• Strong knowledge of warehouse operations, inventory management, customer service and continuous improvement methods.
• A track record of delivering operational KPIs while maintaining high standards of safety, quality, compliance and service.
• Clear communication and stakeholder management skills, with the ability to build effective relationships with customers, colleagues and third-party providers.
• Commercial experience managing budgets, labour costs, operational expenditure and productivity against financial targets.
• Experience of workforce planning, resource allocation and managing demand across shifts or variable workloads.
• Strong decision-making, problem-solving, risk management and change-management capability.
• Confidence producing and presenting reports, performance updates and improvement plans to senior stakeholders.
• Proficiency in Microsoft 365, including Outlook, Word, Excel, PowerPoint, Teams and SharePoint.
• Full driving licence valid in the UK.
• Full UK working rights.

What Forth Ports can offer you

At Forth Ports, our people are our priority, and we are committed to creating a flexible, open, and supportive working culture. As part of our team, you will enjoy

• A competitive salary
• Discretionary bonus
• Private Medical Insurance (Single)
• Generous annual leave entitlement
• Defined contribution pension scheme with up to 16.5% joint contribution plus life assurance at 4x salary
• In-house Occupational Health - Provides professional workplace health advice, support, and guidance for employees across all sites
• Employee Assistance Programme (EAP) - Delivered through Health Assured, offering 24/7, 365-day confidential wellbeing support via the Wisdom app or telephone access, covering mental health, financial advice, legal guidance, and emotional wellbeing
• Physiotherapy Support - Access to physiotherapy sessions through three external providers in Scotland, plus an onsite physiotherapist once per week in Tilbury
• An annual Christmas thank you gift of a complimentary turkey or meat-free alternative for all employees
• GymFlex health club memberships offering discounted access to gyms including Nuffield Health, PureGym, Anytime Fitness, The Gym Group, and selected local gyms
• Cycle to Work scheme to support affordable, sustainable commuting
• On-site free parking available for all employees
• Attractive family-friendly policies, including enhanced maternity cover
• Employee discount platform providing savings on UK-wide restaurants, retail, car rentals, days out, and holidays

We value diversity and inclusivity, and we are an equal opportunities employer. We welcome applications from candidates of all backgrounds and will consider all applications for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

As a signatory to the Armed Forces Covenant, we are committed to ensuring that members of the Armed Forces community are treated fairly and are not disadvantaged in their civilian careers because of their service.

We welcome applications from veterans, reservists, cadet force adult volunteers, and military spouses/partners, and we actively support flexible and inclusive recruitment practices.