Porsche Outbound Case Manager

RAC; Reading; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

A reputable automotive service provider seeks a Porsche Outbound Case Manager to enhance customer relations through effective communication and problem-solving in a prestigious environment. This role offers a chance to work with a luxury brand, providing exceptional service to Porsche customers. Full-time employment includes generous holiday allowances and benefits.

Benefits

27 Days Annual Leave + Bank Holidays

Bonus eligibility

Pension scheme

Life Assurance cover

Free RAC Breakdown Service

Onsite parking

Access to discount portal

Qualifications

• Experience in a customer service role, ideally automotive.
• Ability to handle challenging interactions positively.
• Excellent written and verbal communication skills.

Responsibilities

• Manage and resolve customer queries related to Porsche products.
• Ensure quality data recording and continuously improve processes.
• Build specialist knowledge about Porsche products.

Skills

Customer Service Skills

Communication

Empathy

Attention to Detail

Time Management

Problem Solving

Tools

MS Office

CRM systems

Job description

Join to apply for the Porsche Outbound Case Manager role at RAC

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Join to apply for the Porsche Outbound Case Manager role at RAC

Are you confident in an outbound customer contact setting? Do you have experience in a customer service environment?

As a Outbound Case Manager, you will be part of our talented Porsche Customer Relations Hub Outbound Team, delivering exceptional service to Porsche prospective and existing customers depending on requirements. This is primarily an outbound function contacting customers and network to facilitate resolution to any recalls, safety issues or pre and post sale activity.

The Porsche Customer Relations Hub is powered by RAC and embedded at the Head Quarters of Porsche Cars Great Britain in Reading.

Porsche are famous for creating incredible sports cars, but our success is built upon the strong relationships we create with our customers. We believe that a Porsche customer should enjoy customer care that is worthy of the Porsche crest. Our talented team of Porsche Outbound Case Managers are on hand to support each customer with highly individualised customer care. Each advisor is fully empowered to provide bespoke solutions, which ensure that every customer remains loyal to the brand.

Full time, permanent role, shift requirements will fall within our opening hours of Monday - Friday 08:00 - 18:00

• Flexible hybrid working hours offered after successful probation
• Generous paid holiday allowance, plus public holidays
  
  

We're looking for individuals with:

• Ability to deal with challenging customers and dealers to reach positive outcomes
• Previous automotive experience preferred
• Excellent verbal and written communication skills, with an ability to explain information clearly and with confidence
• Ability to manage own time and workload effectively and efficiently
• Excellent attention to detail
• High levels of empathy, and ability to put yourself in the customer’s shoes
• Proficient skills with MS Office, and an understanding of CRM systems and practices would be beneficial
• Drive, motivation and are enthusiastic to go above and beyond to always delight your customers
  
  

We believe that our talented, passionate employees deserve to feel valued, so we provide a great working environment, free parking, complimentary tea and coffee, a fabulous subsidised onsite restaurant, exciting team events, and access to experience our amazing products with an Annual Bonus based on company performance.

What You’ll Do...

• Represent Porsche Cars Great Britain, championing a luxurious focus on customer service
• Ensure a quality of data recording on all activities
• challenge current status quo and work with the team to identify opportunities for continuous improvement.
• Handle all calls and correspondence professionally, thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions
• Make and receive calls and correspondence, which may be requests linked to campaigns and requested activity
• Build up and continuously update individual specialist knowledge in relation to the Porsche products
  
  

Why Should You Apply?

• Opportunity to work within a highly respected luxury brand, who strives to provide a luxury service
• Competitive starting salary, with great career opportunities
• Sociable working hours
• Highly motivated and driven team, who are fun and friendly
  
  

What We Offer

At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:

• Eligibility to join our bonus scheme.
• 27 Days Annual Leave + Bank Holidays
• Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
• 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
• Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
• Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
• Car salary sacrifice scheme - after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
• FREE RAC Ultimate Complete Breakdown Service from Day One.
• Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
• FREE onsite parking.
  
  

When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!

We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Vehicle Repair and Maintenance

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