Relationship Case Manager

JR United Kingdom; Guildford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in educational support is seeking a Relationship Case Manager to enhance student-tutor matching processes. The ideal candidate will be proactive and people-oriented, responsible for managing communication and case processes while making a genuine impact in the education sector.

Benefits

Gym membership

Health plan

Opportunity to make a genuine difference

Qualifications

• Friendly and energetic, good with people.
• Proactive, confident, and calm under pressure.
• Creative problem solver, motivated by purpose and performance.

Responsibilities

• Manage the full journey from referral to tuition.
• Match students with appropriate tutors.
• Communicate effectively with families and tutors.

Skills

Problem Solving

Communication

Creativity

Empathy

Job description

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Location: Redhill (4 days in office, Thursdays from home)

Perks: Gym membership, health plan, and the opportunity to make a genuine difference

We’re looking for someone who’s switched on, full of energy, and ready to take ownership. As a Relationship Case Manager at Powertutors, you’ll be trusted to run with things, make smart decisions quickly, and build real relationships along the way.

You’ll play a key role in matching students with the right tutors especially students who haven’t had the easiest time in school. It’s a role that requires care, curiosity and confidence. The families we support need someone who listens. Our tutors need someone they can trust. And our team needs someone who doesn’t wait to be told what to do.

What you’ll be doing

You’ll manage the full journey from referral to tuition. That includes:

• Getting to know each student’s situation and what kind of tutor will work best
• Using initiative and creativity to find the right match, especially when there’s no obvious answer
• Keeping families, tutors and local authorities in the loop clearly, quickly and with care
• Solving problems calmly and proactively when things change (they often do)
• Working closely with recruitment, education and finance to make sure sessions start and run smoothly
• Spotting opportunities to improve how we work, grow relationships or expand impact

Who we’re looking for

You’ll thrive in this role if you’re:

• Proactive and confident taking ownership
• Friendly, energetic and good with people
• Someone who stays calm under pressure
• Happy juggling lots of moving parts
• Motivated by purpose as much as performance
• Creative in how you solve problems and get results

You don’t need to have worked in education, but you do need to bring energy, empathy, and drive. If you enjoy connecting the dots, keeping things moving, and making a real difference along the way you’ll fit in well here.