Pool & Leisure Experience Manager

Parkdean Resorts UK Limited; Torquay; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Employee Assistance Programme (EAP)

50% staff discount on holidays

25% discount for friends and family

30% team member discount on food, bars

Discounts on brands and services

Job summary

Parkdean Resorts UK Limited is seeking an proactive Activity & Leisure Manager to lead the swimming pool, leisure facilities and activities across the park. You will manage daily operations, ensure safety and compliance, and drive a memorable guest experience.

You will guide the leisure and lifeguard teams, maintain pool plant integrity and uphold high standards of presentation and safety, while delivering an engaging and inclusive programme for guests of all ages.

Qualifications

• NPLQ Lifeguard qualification (or willingness to obtain)
• Experience coaching/developing teams in leisure or customer‑facing environments
• Strong swimmer with pool safety awareness
• First Aid at Work certification (or willingness to obtain)
• Flexibility to work varied days including weekends/evenings/bank holidays

Responsibilities

• Deliver a high‑quality swimming pool and activities programme with engaging guest experiences
• Maintain safe environment, proper handling of equipment, chemicals and plant rooms
• Oversee day‑to‑day operation of leisure facilities and activities programme
• Ensure pool plant and safety systems meet SPLASH manual and company standards
• Ensure Lifeguards are trained and compliant with RLSS/STA requirements
• Carry out water quality testing in line with procedures
• Lead and develop the leisure and lifeguard teams with regular 1‑2‑1s
• Contribute to park‑wide success as part of Heads of Department
• Maintain high standards of presentation, cleanliness and safety across activity areas
• Monitor guest feedback to improve activity schedule and participation
• Pursue ongoing professional development in customer care, pool plant, lifesaving, health & safety

Skills

NPLQ Lifeguard

Team coaching

Strong swimmer

First Aid at Work

Flexible hours

Tools

Pool plant operations

Job description

Parkdean Resorts UK Limited is seeking an proactive Activity & Leisure Manager to lead the swimming pool, leisure facilities and activities across the park. You will manage daily operations, ensure safety and compliance, and drive a memorable guest experience.

You will guide the leisure and lifeguard teams, maintain pool plant integrity and uphold high standards of presentation and safety, while delivering an engaging and inclusive programme for guests of all ages.