Swimming Pool & Leisure Assistant Manager

Parkdean Resorts UK Limited; Porthcawl; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Employee Assistance Programme (EAP)

50% staff discount for you

25% discount for friends and family

30% team member discount on park goods

Discounts with Hello Fresh and localgy

Training and career development across

Job summary

Parkdean Resorts UK Limited is seeking an enthusiastic and safety‑focused Assistant Activity & Leisure Manager to lead our swimming pool and on‑park activity programme. This hands‑on role supports guest experience and ensures safe, compliant operations across a fast‑paced leisure environment.

You’ll work with the Activity & Leisure Manager to maintain high standards, lead teams, and deliver a fun programme for guests of all ages, including lifeguard‑related duties and safety compliance.

Qualifications

• NPLQ Lifeguard qualification or strong swimmer willing to achieve it.
• Experience supporting or managing a team within leisure, hospitality, or a customer-focused environment.
• Strong interpersonal skills with ability to build relationships with team and guests.
• Good commercial awareness with understanding of guest experience and operational efficiency.
• First Aid at Work qualification (desirable).
• Pool Plant Operations or Lifeguard Trainer Assessor qualifications (desirable).
• Flexibility to work varied shifts including weekends, evenings and bank holidays.
• Friendly, guest-focused mindset and passion for delivering exceptional leisure experiences.

Responsibilities

• Support the delivery of the swimming pool and activities programme to an excellent standard, ensuring outstanding guest service.
• Prepare and support with weekly staffing rotas in line with operational needs and compliance requirements.
• Ensure guest and team safety by following all health & safety, safeguarding, and operational procedures.
• Assist in maintaining pool plant equipment, reporting issues promptly, and ensuring facilities operate safely and efficiently.
• Carry out water quality and chemical testing, taking corrective action where required, and maintaining accurate records.
• Follow correct opening and closing procedures for pool facilities, plant rooms, and equipment.
• Support the handling of guest feedback and complaints, ensuring quick and positive resolutions.
• Help supervise, coach, and develop leisure and lifeguard teams, contributing to regular 1‑2‑1s and ongoing performance support.

Skills

Lifeguard qualification

Team leadership

Interpersonal skills

Guest experience

First Aid at Work

Pool operations knowledge

Job description

Parkdean Resorts UK Limited is seeking an enthusiastic and safety‑focused Assistant Activity & Leisure Manager to lead our swimming pool and on‑park activity programme. This hands‑on role supports guest experience and ensures safe, compliant operations across a fast‑paced leisure environment.

You’ll work with the Activity & Leisure Manager to maintain high standards, lead teams, and deliver a fun programme for guests of all ages, including lifeguard‑related duties and safety compliance.