Leisure & Activity Supervisor: Pool & Guest Experience Lead

Parkdean Resorts UK Limited; Playden; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Employee Assistance Programme

Discounts: 50% off for you, 25% for a+

Team member discounts 30%

Brand and partner discounts

Training & development across 65 parks

Job summary

Parkdean Resorts UK Limited is seeking an enthusiastic Activity & Leisure Supervisor to help run the park's activity and leisure programme. You’ll support the Activity & Leisure Manager, supervise daily operations, guide your team, and ensure guests enjoy safe, engaging experiences from start to finish.

You will deliver quality pool and activities, maintain safety, oversee facilities, and lead Lifeguards to meet RLSS/STA requirements.

Qualifications

• Experience managing, coaching, and developing a team in a leisure or customer-focused environment.
• Excellent relationship-building skills and confidence working with internal teams and external guests.
• Strong commercial awareness with the ability to maximise participation and satisfaction.
• NPLQ Lifeguard qualification is required or you are a strong swimmer willing to complete it.
• NPLQ Trainer Assessor qualification and Pool Plant Operations qualification are desirable.
• A valid First Aid at Work certificate is required.

Responsibilities

• Deliver a high-quality swimming pool and activities programme with engaging, fun, and inclusive guest experiences.
• Maintain a safe environment for guests and team members, ensuring correct use, handling, and storage of equipment, chemicals, and plant rooms.
• Oversee daily management of all leisure facilities, including the swimming pool and activities programme.
• Ensure pool plant, safety systems, and equipment are well-maintained and managed in line with SPLASH manual and company standards.
• Ensure Lifeguards are fully trained, qualified, and compliant with RLSS and STA requirements.
• Carry out and oversee water quality and chemical testing in line with operating procedures.
• Lead, motivate, and support the leisure and lifeguard teams, including conducting regular 1-2-1s.
• Contribute as part of the Wider Heads of Department team to deliver park-wide success.
• Maintain a high standard of presentation, cleanliness, and safety across all activity and leisure areas.
• Monitor performance and guest feedback to continuously enhance the activity schedule and participation levels.
• Undertake continuous professional development in key areas such as customer care, pool plant, lifesaving skills, and health & safety.

Skills

Team management

Customer service

Relationship building

Commercial awareness

Flexible scheduling

Lifeguard training desirable

First Aid at Work

Job description

Parkdean Resorts UK Limited is seeking an enthusiastic Activity & Leisure Supervisor to help run the park's activity and leisure programme. You’ll support the Activity & Leisure Manager, supervise daily operations, guide your team, and ensure guests enjoy safe, engaging experiences from start to finish.

You will deliver quality pool and activities, maintain safety, oversee facilities, and lead Lifeguards to meet RLSS/STA requirements.