Pool & Activities Manager — Lead & Elevate Guest Experience

Haven; New Quay; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Up to 50% off on-park dining

20% discounts on Haven Holidays and in

Free facility access

National brand discounts

Job summary

Haven is seeking an Activities & Pool Manager in Wales to lead a dynamic leisure team and drive outstanding guest experiences. You will manage schedules, budgets, and safety standards while mentoring staff to reach service and quality targets.

Flexibility to work evenings, weekends, and holidays is required; a DBS check will be completed prior to starting. Enjoy fully funded qualifications and exclusive team perks.

Qualifications

• Proven experience leading activities/leisure teams in hospitality/sports.
• Strong customer service and guest experience focus.
• Experience with budgets, scheduling, and resource planning.
• Knowledge of health and safety regulations and compliance.
• Excellent communication and leadership abilities.

Responsibilities

• Team Leadership: motivate and support the team to deliver excellent service and meet targets.
• Guest Experience: maintain a welcoming atmosphere and address guest concerns.
• Performance Management: provide feedback, coaching, and reviews.

Skills

Team leadership

Customer service

Budgeting

Health & safety

Communication

Problem solving

Training & development

Job description

Haven is seeking an Activities & Pool Manager in Wales to lead a dynamic leisure team and drive outstanding guest experiences. You will manage schedules, budgets, and safety standards while mentoring staff to reach service and quality targets.

Flexibility to work evenings, weekends, and holidays is required; a DBS check will be completed prior to starting. Enjoy fully funded qualifications and exclusive team perks.