Activities & Pool Manager

Haven; New Quay; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Up to 50% off on-park dining

20% discounts on Haven Holidays and in

Free facility access

National brand discounts

Job summary

Haven is seeking an Activities & Pool Manager in Wales to lead a dynamic leisure team and drive outstanding guest experiences. You will manage schedules, budgets, and safety standards while mentoring staff to reach service and quality targets.

Flexibility to work evenings, weekends, and holidays is required; a DBS check will be completed prior to starting. Enjoy fully funded qualifications and exclusive team perks.

Qualifications

• Proven experience leading activities/leisure teams in hospitality/sports.
• Strong customer service and guest experience focus.
• Experience with budgets, scheduling, and resource planning.
• Knowledge of health and safety regulations and compliance.
• Excellent communication and leadership abilities.

Responsibilities

• Team Leadership: motivate and support the team to deliver excellent service and meet targets.
• Guest Experience: maintain a welcoming atmosphere and address guest concerns.
• Performance Management: provide feedback, coaching, and reviews.

Skills

Team leadership

Customer service

Budgeting

Health & safety

Communication

Problem solving

Training & development

Job description

Position: Activities & Pool Manager

Type: Full-Time / Permanent

Bonus: Up to 10% Annual Bonus

Bring your leadership skills to the poolside as the Activities & Pool Manager, where you'll ensure every guest makes a splash with memorable swimming experiences and action-packed activities.

In this role, you'll be at the heart of an energetic Activities & Leisure team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands‑on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.


• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.


• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.


• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.


• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.


• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day‑to‑day running.


• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Proven experience in roles such as Swimming Pool Manager, Activities & Leisure Manager, or a similar leadership position in Sports, Leisure or Hospitality.


• PPO and SPTO certificates preferred but not essential; training and support will be provided.


• Strong leadership and communication skills.


• Ability to work in a fast‑paced environment while maintaining attention to detail.


• Exceptional customer service and problem‑solving abilities.


• Knowledge of health and safety regulations.


• Strong organisational and multitasking skills.


• Experience in budgeting and financial management.


• Flexibility to work evenings, weekends, and holidays.

This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.

What We Offer

• An inclusive, supportive work environment.


• Comprehensive training and ongoing support.


• Career development opportunities, including fully funded qualifications.


• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.