Policy & Renewal Customer Advisor

Interaction Recruitment PLC; West of England; Sur place; GBP 16 000 - 23 000; Plein temps

Résumé du poste

Interaction Recruitment is seeking a Customer Service Advisor for an office-based role in Bradley Stoke. You will handle inbound and outbound calls with RAC members, helping them choose the right policy and renewals. This full-time position operates Monday–Friday with weekend shifts rotating in advance, and shifts explained 6 weeks ahead.

You will receive extensive product training and deliver high levels of customer service, building rapport and resolving enquiries over the phone.

Qualifications

• Excellent communication skills and ability to build rapport.
• Ability to retain product information from extensive training.
• Strong customer service skills.

Responsabilités

• Handle inbound and outbound calls.
• Assist RAC members with policy options.
• Provide overview of RAC products and policies.
• Answer customer questions and queries.

Connaissances

Excellent communication

Dispute resolution

Phone communication

Customer service

Description du poste

Customer Service Advisor

£14.09 per hour

Monday to Friday 8am-8pm, Saturday and Sunday 9am-5pm (you will only work 5 shifts per week, 8 hours per shift and rotas will be provided 6 weeks in advance)

Office-based in Bradley Stoke (BS32)

We are currently recruiting for a number of Customer Service Advisors to work for the RAC. RAC is the UK’s leading name in the motor breakdown industry and are currently looking to add a number of advisors to their team. With an iconic office perfectly located next to the motorway and with strong public transport links to the City Centre, this role is ideal for both private vehicle owners and public transport users.

Role

This role involves speaking to both new and existing RAC members regarding their current policies and helping them to either sign up for the first time, or to renew their current policies. Through excellent customer service, you will provide a comprehensive overview of RAC products and policies, allowing the customer to choose the right one for their needs:

-Handling both inbound and outbound calls

-Dealing with existing RAC customers

-Providing a high level of customer service

-Answering various questions and queries

Requirements

To be successful in this role, you will need to be an outgoing individual who has a passion for providing high levels of customer service and the ability to build rapport with new customers. You will have exceptional communication skills and an ability to retain product information provided through extensive training.

-Exception communication skills

-Dispute resolution skills

-Confident speaking over the phone

-Strong customer service skills

INDCCP