Water Mains Rehab Plumber - Customer-Focused Tech

Alder Forest; Worsley; On-site; GBP 28,000 - 36,000; Full time

Job summary

Alder Forest is seeking a skilled Plumbing Technician to support the Customer Team on the North West water mains rehab project. You will investigate and resolve plumbing issues at customer properties, ensuring minimal disruption and clear communication with clients.

Role requires a recognised plumbing qualification or proven plumbing experience, strong fault-finding skills, and the ability to work flexibly across the North West.

Qualifications

• Recognised plumbing qualification or demonstrable plumbing experience.
• Experience of fault finding and diagnosing plumbing issues.
• Experience dealing with blockages, restricted supplies and low-pressure issues.
• Good understanding of domestic water systems.
• Excellent communication and customer service skills.
• Ability to work independently and use initiative when diagnosing faults.
• Full UK driving licence.
• Comfortable using mobile technology to record jobs and customer visits.
• Ability to work flexibly across the North West (Cheshire, Merseyside, Manchester, Lancashire).

Responsibilities

• Attend customer properties to investigate and resolve reports of poor pressure, restricted supply, loss of water supply and other water-related issues following planned or reactive works.
• Organise and undertake inspection, cleaning, repair or replacement of affected fittings and appliances, including taps, showers and toilets.
• Carry out diagnostic checks to identify the cause of supply or plumbing issues.
• Undertake minor plumbing repairs, remedial works and blockage clearance where appropriate.
• Investigate issues arising from planned shut-offs, mains connections, rehabilitation works and other activities.
• Communicate findings, actions taken and recommendations clearly to customers.
• Accurately record all visits, investigations, photographs and completed works using company systems.
• Work with Customer Managers and teams to deliver positive customer outcomes and reduce complaints.
• Ensure activities comply with health and safety and industry standards.

Skills

Plumbing expertise

Fault finding

Blockages & low pressure

Domestic water systems

Communication skills

Independent working

Full UK driving licence

Mobile tech for records

Regional flexibility

Education

Recognised plumbing qualification

Job description

Alder Forest is seeking a skilled Plumbing Technician to support the Customer Team on the North West water mains rehab project. You will investigate and resolve plumbing issues at customer properties, ensuring minimal disruption and clear communication with clients.

Role requires a recognised plumbing qualification or proven plumbing experience, strong fault-finding skills, and the ability to work flexibly across the North West.