Shift Leader, Catering & Guest Experience

Westmorland Limited; Gloucester; Remote; GBP 24,000 - 32,000; Full time

Job summary

Westmorland Limited is seeking a Service Leader for its catering department in Gloucester. You will lead shifts, ensuring the team delivers excellent service and upholds brand standards, while championing our homemade products to create a unique customer experience.

This hands-on, customer-facing role requires strong communication, a positive can-do attitude, and the ability to manage a fast-moving, high-volume environment.

Qualifications

• Lead and manage a catering team on a daily basis, ensuring smooth shift operations.
• Deliver excellent customer service and uphold brand excellence.
• Ensure daily and weekly procedures are followed and standards maintained.
• Train new colleagues through induction and ongoing training.

Responsibilities

• Effectivelyleading your shift, managing and supporting your colleagues, ensuringcolleagues are deployed in line with customer demand and respondappropriately to any colleague or customer matters as required.
• Ensuring the team are delivering excellent customer serviceand brandexcellence.
• Ensuring that all daily and weekly procedures are carriedoutand that company standards are maintained at all times.
• Supporting the training of new colleagues through their induction journey, refresher and any other relevant training.

Job description

Westmorland Limited is seeking a Service Leader for its catering department in Gloucester. You will lead shifts, ensuring the team delivers excellent service and upholds brand standards, while championing our homemade products to create a unique customer experience.

This hands-on, customer-facing role requires strong communication, a positive can-do attitude, and the ability to manage a fast-moving, high-volume environment.