Platform Technologies Support Engineer - AI & Data

Dexian Europe; Staines-upon-Thames; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading staffing firm is seeking a Technical Support Engineer for a hybrid role in Staines-upon-Thames, UK. The successful candidate will work on resolving technical issues for clients and maintain organized case files to ensure exceptional customer support. This temporary role, with potential for extension, is part of a diverse Global Technical Support team providing 24/7 support across multiple regions. Ideal candidates should have experience in customer advocacy and technical troubleshooting.

Qualifications

• Experience in resolving technical issues for software products.
• Ability to maintain organized case files and documentation.
• Strong communication skills for customer support.

Responsibilities

• Work on and resolve technical issues reported by customers.
• Maintain impeccable case hygiene and customer-related records.
• Act as a customer advocate, providing support.

Skills

Technical issue resolution

Database integrity

Performance analytics

Customer advocacy

Job description

A leading staffing firm is seeking a Technical Support Engineer for a hybrid role in Staines-upon-Thames, UK. The successful candidate will work on resolving technical issues for clients and maintain organized case files to ensure exceptional customer support. This temporary role, with potential for extension, is part of a diverse Global Technical Support team providing 24/7 support across multiple regions. Ideal candidates should have experience in customer advocacy and technical troubleshooting.