Hybrid UK Customer Support Manager - AI-Driven Leadership

Coople UK; London; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Stock shares for all employees

Ongoing training & development opportunities

Enhanced pension contributions

Flexible working arrangements

Free lunch in the office

A vibrant workspace in the heart of Old Street

Job summary

A leading digital staffing platform in London is seeking a Customer Support Manager to ensure high-quality support and drive team performance. This role involves managing a customer support team, optimizing resources, and improving workflows using AI. The ideal candidate will have team management experience and a passion for customer service. The position offers a hybrid work model with excellent employee benefits.

Qualifications

• 1-2 years of team management experience in customer service or a related field.
• Proven experience in a B2B/B2C environment, ideally in a technology-driven business.
• Experience using AI to improve workflows.

Responsibilities

• Lead the UK Customer Support team and ensure high performance.
• Oversee team scheduling and maintain efficiency.
• Provide coaching and mentorship to team members.

Skills

Team management experience

Customer service excellence

Organizational skills

Communication skills

Experience with support ticketing systems

Job description

A leading digital staffing platform in London is seeking a Customer Support Manager to ensure high-quality support and drive team performance. This role involves managing a customer support team, optimizing resources, and improving workflows using AI. The ideal candidate will have team management experience and a passion for customer service. The position offers a hybrid work model with excellent employee benefits.