Technical Support Engineer – Data Storage & IT Helpdesk

iStorage Limited; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading data storage solutions company is seeking a Technical Support Engineer to join their Technical Support team in Greater London. The role involves handling customer queries, troubleshooting storage device issues, and managing support tickets. The ideal candidate will have excellent communication and customer service skills, with a basic understanding of IT systems. This position offers a chance to make a meaningful impact within a collaborative team atmosphere. Apply now to be part of an innovative company focused on customer satisfaction.

Qualifications

• Basic knowledge of IT systems and hardware troubleshooting.
• Excellent communication and customer service skills are essential.
• Familiarity with help desk/ticketing systems is a plus.

Responsibilities

• Handle technical support queries via phone, live chat, and email.
• Troubleshoot issues related to encrypted HDDs, SSDs and flash drives.
• Log, track, and resolve support tickets using internal systems.

Skills

Communication skills

Customer service skills

IT systems knowledge

Hardware troubleshooting

Help desk systems familiarity

Job description

A leading data storage solutions company is seeking a Technical Support Engineer to join their Technical Support team in Greater London. The role involves handling customer queries, troubleshooting storage device issues, and managing support tickets. The ideal candidate will have excellent communication and customer service skills, with a basic understanding of IT systems. This position offers a chance to make a meaningful impact within a collaborative team atmosphere. Apply now to be part of an innovative company focused on customer satisfaction.