Platform Support Engineer

hackajob; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the pizza delivery sector is seeking a Platform Support Engineer in Milton Keynes. The role involves ensuring smooth operation of IT systems, diagnosing technical issues, and providing top-notch customer support. Candidates should have expertise in various IT areas and a passion for technology. The position offers competitive salary, performance bonuses, and a supportive work environment.

Benefits

Competitive salary and performance-based bonuses

Competitive pension contributions

Private health and dental care

Income protection

Professional development opportunities

Fun team events

Pizza discount

Qualifications

• Strong expertise in at least four technical areas mentioned.
• Experience in technical delivery of IT tickets.

Responsibilities

• Diagnosing and resolving technical issues.
• Providing excellent customer service.
• Managing the lifecycle of DPG Assets.

Skills

Microsoft Windows

macOS

iOS

Android

Office 365

Cisco Networking

Palo Alto Firewalling

Group Policy/Active Directory

LAN/WAN networking concepts

Active Directory

Job description

hackajob Milton Keynes, England, United Kingdom

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hackajob Milton Keynes, England, United Kingdom

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hackajob is collaborating with Dominos Pizza UK & Ireland to connect them with exceptional tech professionals for this role.

Join The World's Leading Pizza Delivery Company

You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike.

Are you passionate about technology and able to drive a team to deliver a first-class user experience? If so, we’re looking for a Platform Support Engineer based in Milton Keynes. This role is part of the Domino’s Pizza Group IT Platform Engineering and Architecture Team. You will play a crucial role in ensuring the smooth operation of our internal IT systems. You’ll be responsible for diagnosing and resolving technical issues, providing excellent customer service, and maintaining a high level of client satisfaction. If you thrive on a challenge and have a can-do attitude, we’d love to hear from you. ️

What Success Looks Like

• Strong expertise in at least four of the following areas: Microsoft Windows, macOS, iOS, Android, Office 365, Cisco Networking, Palo Alto Firewalling, Group Policy/Active Directory, LAN/WAN networking concepts, and Active Directory (Azure and on-premise)/Exchange Online.
• Be the face of the Platform Support team on site, providing friendly, relaxed but professional support in accordance with our Platform Support Customer Experience (PSCX), which involves several key components aimed at understanding, meeting, and exceeding our customer expectations.
• Manage the lifecycle of DPG Assets (Laptops, Phones, etc.)
• Champion and drive digital transformation
• Experience in technical delivery of IT tickets via phone, email, or in person.

What’s In It For You

• Competitive salary and performance-based bonuses.
• Competitive pension contributions.
• Private health and dental care.
• Income protection.
• Professional development opportunities.
• Fun team events and a supportive work environment.
• Pizza discount!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development

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