Desktop Support Engineer

Michael Page (UK); City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading independent financial advisory firm is seeking an IT Support Specialist to provide comprehensive support for users in the London office and remote locations. The role involves managing helpdesk requests, providing technical support, and maintaining IT infrastructure. Candidates should have at least 5 years of experience in IT support, excellent Microsoft Office skills, and strong interpersonal abilities. This position offers opportunities for professional development and exposure to new technologies.

Benefits

Competitive Salary

Discretionary Bonus

Pension Scheme - 9% employer contribution

Death in service benefit

Group Income Protection

Private Medical Insurance

Car Benefit Scheme

Qualifications

• Minimum 5 years' experience in IT support.
• Excellent Microsoft Office skills.
• Strong technical skills in Apple IOS and networking.

Responsibilities

• Provide end user support for employees and remote users.
• Operate helpdesk ticketing system and monitor requests.
• Deploy and administer hardware and software.

Skills

Microsoft Office

Interpersonal Skills

Communication Skills

Adaptability

Self-motivation

Tools

ServiceNow

SCCM

Active Directory

Job description

• Opportunity to apply knowledge of IT and develop skillset
• Opportunity to work with new and exciting technology

About Our Client

Our client is the world's leading independent financial advisory and asset management firm. They operate in 43 cities across 27 countries around the world.

Job Description

* Providing end user support for all employees within the London office and support for remote users in the Middle East and Ireland

* Operating the helpdesk ticketing system, receiving and logging user requests and relaying information to those responsible for action, including monitoring logged requests until completion

* Providing IT and AV support to high profile clients and meetings

* Deployment and administration of hardware, software and mobile technologies (iPhone/iPad)

* Maintaining records for iPhone/Mobile (inventory and billing)

* Undertaking practical and administrative tasks involved in joiners and leavers' processes

* Handling and setting up of PC monitors, PC screens, IT equipment, cabling to workstations, patching, telephone configurations

* Provide weekly maintenance of client meeting rooms, training room, other meeting rooms, pool laptops, Main Equipment Room ("MER"), IT store

* Ad hoc project work when required and provide day to day support

* Possible international travel on an ad hoc basis.

The Successful Applicant

* The successful candidate will have a minimum of 5 years' experience providing support in an IT environment

* Excellent Microsoft Office skills: formatting of Word documents, understanding of Excel formulas and data visualisation

* Understanding of data protection and information security requirements

* Excellent interpersonal and communication skills - articulate and confident, with the ability to assist users of all technical abilities and demonstrate a willingness to learn new technologies

* Possess a "can do," proactive attitude, alongside a high level of adaptability, self-motivation, autonomy and initiative

* Strong technical skills with; Microsoft Outlook applications, Apple IOS, active directory, PC deployment process, SCCM, ServiceNow and basics networking skills, cabling, patching, wireless.

What's on Offer

• Competitive Salary
• Discretionary Bonus
• Pension Scheme - 9% employer contribution
• Death in service benefit
• Group Income Protection
• Private Medical Insurance
• Car Benefit Scheme