Future position : Desktop Support Engineer

NSC Global; Bedford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Desktop Support Engineer to provide end-user support and technical assistance. The role involves resolving hardware and software issues, collaborating with stakeholders, and ensuring efficient service delivery. Ideal candidates will have relevant experience and skills in IT support, customer service, and troubleshooting.

Qualifications

• More than 24 months in relevant roles.
• Proficiency in English (written and verbal).

Responsibilities

• Providing end-user support and technical assistance.
• Resolving hardware, software, and connectivity issues.
• Delivering exceptional customer service.

Skills

English

Networking

Troubleshooting

Customer Service

Education

A+ Certification

CompTIA A+ Certification

Microsoft Certified IT Professional

Tools

Ticketing Software

Microsoft Office

Microsoft Operating Systems

Job description

Future position: Desktop Support Engineer

3 days ago Be among the first 25 applicants

We are gearing up for a project starting mid-2025 and are looking for candidates interested in joining NSC in the near future. If you are considering a change but are not ready to move immediately, please review the JD below and apply online. We will contact you when recruitment activities commence.

The Desktop Support Engineer is responsible for providing end-user support, hands-on technical assistance, and collaborating with business users and stakeholders to ensure efficient support without disrupting business operations. The role requires practical support experience.

Responsibilities include:

• Advising and presenting to customer staff
• Monitoring and managing daily service calls, utilization, inventory, and service levels
• Delivering exceptional customer service
• Resolving hardware, software, and connectivity issues
• Troubleshooting customer issues while maintaining agreed service levels
• Supporting configuration and internal system support
• Working effectively with logistics teams
• Adhering to schedules and documented policies
• Documenting customer interactions accurately in CRM tools
• Collaborating effectively within a team
• Keeping knowledge current with industry developments
• Supporting installation and deployment of connectivity and high-end systems
• Continuously improving service delivery
• Managing time and resources to meet or exceed expectations

Work Experience:

More than 24 months in relevant roles

Required Skills and Knowledge:

• Proficiency in English (written and verbal)
• Advanced knowledge of computer hardware and common software applications
• Expertise in Microsoft Operating Systems
• Proficiency with printer hardware
• Networking, wireless, and VPN configuration and troubleshooting
• Experience with ticketing software
• Familiarity with Microsoft Office and Office 365
• Knowledge of PC/laptop hardware and peripherals, including printers
• Experience with mobile devices

Additional Awareness:

• Active Directory
• Exchange
• Apple OS
• Network and server hardware

IT Qualifications (may include):

• A+ Certification or OEM certifications (Dell, HP, Lenovo, Lexmark, IBM, Server+)
• PC/laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP)
• Microsoft Office Specialist (MOS)

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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