Platform Success Engineer

Hightouch; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Hightouch is seeking a Customer Success Engineer to help users maximize value from the platform. You’ll answer questions via Intercom, Slack, phone, or email while reading API documentation and understanding SaaS tool ecosystems.

This role exposes you to Solutions Architects, Marketing, Engineering, and Operations to drive impact across the company and customers. The ideal candidate has 2+ years in customer-facing roles, a technical background, and proficiency in SQL and English, with French or

Qualifications

• 2+ years in a customer-facing role and strong communication skills.
• Technical background with ability to read API docs and SaaS tools.
• Proactive, curious, and able to collaborate across teams.

Responsibilities

• Work directly with users to ensure they get maximum value from the platform.
• Collaborate with Solutions Architects, Engineers, Marketing and Operations.
• Learn from others and contribute to cross-functional initiatives.

Skills

SQL basics

Interpersonal skills

English proficiency

Adaptability

Curiosity and drive

Team collaboration

Problem solving

Education

Technical degree or equivalent

Job description

Hightouch is seeking a Customer Success Engineer to help users maximize value from the platform. You’ll answer questions via Intercom, Slack, phone, or email while reading API documentation and understanding SaaS tool ecosystems.

This role exposes you to Solutions Architects, Marketing, Engineering, and Operations to drive impact across the company and customers. The ideal candidate has 2+ years in customer-facing roles, a technical background, and proficiency in SQL and English, with French or