On-Board Host: Elevate Passenger Service in Nottingham

SSP Deutschland GmbH; Nottingham; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Friends & family discount app

Training & development program

Referral rewards £400

28 days holiday

Recognitions & awards

Job summary

Rail Gourmet is seeking an On Board Host for East Midlands Railway (EMR) based in Nottingham. This 40-hour-per-week, full-time role focuses on delivering first-class onboard catering and customer service across EMR trains.

You will provide trolley service, manage stock and transactions, assist passengers, and work towards sales targets while maintaining hygiene standards and offering accurate service information.

Responsibilities

• Provide 'at seat trolley service' on EMR trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.

Job description

Rail Gourmet is seeking an On Board Host for East Midlands Railway (EMR) based in Nottingham. This 40-hour-per-week, full-time role focuses on delivering first-class onboard catering and customer service across EMR trains.

You will provide trolley service, manage stock and transactions, assist passengers, and work towards sales targets while maintaining hygiene standards and offering accurate service information.