Planning Team Lead: Drive Operational Efficiency

PHS Group Ltd.; Warrington; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

23 days holiday + Bank Holidays

Pension

Ongoing career development

phs Perks

phs Shop

Wellbeing helpline & virtual GP

Job summary

phs Compliance in Golborne, Warrington, invites you to join as Planning Team Leader. This full-time role leads and develops the Planning function, coordinating scheduling and optimisation of operations across the business, with a focus on efficiency and customer experience.

You will work with Operations and stakeholders to drive improvements, manage resources, and deliver accurate workload forecasts. The role requires people leadership, planning, forecasting and performance management to make a

Qualifications

• Experience leading a planning or scheduling team.
• Experience in workforce planning, resource management or forecasting.
• Strong analytical skills with the ability to interpret data and identify trends.
• Excellent communication and stakeholder management skills.
• A customer-focused approach with the ability to balance operational efficiency and service delivery.
• Strong organisational skills and the ability to manage multiple priorities effectively.
• Experience coaching, developing and motivating team members.
• Good knowledge and understanding of Microsoft Office applications, particularly Excel.

Responsibilities

• Leading, motivating and developing the Planning Team to deliver high levels of performance and customer service.
• Collaborating with Operations and key stakeholders to ensure planning activities support business objectives.
• Monitoring team performance against KPIs and implementing actions to drive continuous improvement.
• Conducting regular one-to-one meetings, team meetings and performance reviews to support staff development.
• Preparing, analysing and presenting departmental reports to identify trends, opportunities and areas for improvement.
• Reviewing customer and engineer feedback and implementing improvements to enhance the customer experience.
• Managing and coordinating ad hoc work activities, maximising engineer availability and utilisation.
• Taking ownership of medium and long-term planning models across operational regions.
• Producing accurate workload forecasts to determine resource requirements and support operational performance.
• Driving continuous improvement initiatives to improve planning processes, productivity and service delivery.
• Supporting the Service Delivery function and providing cover when required.

Skills

Leadership

Planning

Forecasting

Data analysis

Communication

Stakeholder management

Customer focus

Organisation

Coaching

Excel

Tools

Microsoft Excel

Job description

phs Compliance in Golborne, Warrington, invites you to join as Planning Team Leader. This full-time role leads and develops the Planning function, coordinating scheduling and optimisation of operations across the business, with a focus on efficiency and customer experience.

You will work with Operations and stakeholders to drive improvements, manage resources, and deliver accurate workload forecasts. The role requires people leadership, planning, forecasting and performance management to make a