Planning Administrator

PHS Group Ltd.; Winwick; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

23 days holiday + Bank Holidays

Pension

Career development opportunities

phs Perks (Reward Gateway)

phs Shop discount

Wellbeing helpline

Job summary

phs Compliance is recruiting a Planning Administrator in Golborne, Warrington. This full-time permanent role involves scheduling the work for a nominated group of engineers within an allocated area, ensuring services meet SLAs and KPIs while maintaining efficient, professional planning.

You will support engineers, update systems, and liaise with customers and the retention team. The role offers a competitive salary, 23 days holiday plus Bank Holidays, a pension, and ongoing career development.

Qualifications

• Experience in planning and customer service-oriented environment.
• Ability to organise and prioritise workload to achieve KPIs.
• Excellent communication and people skills.
• Proficient with Microsoft Office suite.

Responsibilities

• Plan and schedule work for engineers to meet SLAs and KPIs.
• Organise workload to maximise profitability and client satisfaction.
• Manage order book in line with department KPIs.
• Assist engineers to ensure workloads are completed on time.
• Keep business systems updated and complete paperwork accurately.

Skills

Planning & scheduling

Customer service

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Planning Administrator - Golborne, Warrington

phs Compliance

Full-time permanent role 37.5 hours per week

We have an exciting opportunity to join our Planning team at phs Compliance where you will responsible for scheduling the work for a nominated group of engineers within an allocated area. You’d be providing support and ensuring that your area is serviced in the most efficient, professional way utilising the engineer’s expertise in planning their work activity.

A day in the life of a Planning Administrator at phs will involve;

• Ensuring that all work schedules are planned and completed in accordance with contractual agreed SLAs and team KPI requirements.
• Organising the workload for allocated engineers to ensure that all works are planned to achieve profitability and client satisfaction always.
• Ensuring that your allocated order book is managed in accordance with department KPI's
• Assisting engineers to ensure workloads are completed on time
• Ensuring all business systems are kept fully updated always
• Completing all paperwork / electronic information accurately
• Excellent customer liaison and customer relations management skills
• Working closely with the customer retention Department

The ideal candidate for a Planning Administrator at phs will have:

• Experience of working within a planning and customer service-oriented environment with the ability to deal with customers in a professional and calm manner.
• Ability to organise and priorities own workload to ensure KPIs and targets are achieved.
• Excellent communication and people skills
• Good knowledge and understanding of Microsoft Packages

In return for your commitment and expertise, you will get:

• An annual salary of £27,913.00
• 23 days holiday plus Bank Holidays
• Pension
• Ongoing career development opportunities
• phs Perks (Partnership with Reward Gateway)
• phs Shop (Discount on household consumables)
• A 24 hour wellbeing helpline plus free access to virtual GP for you and your household

phs Compliance focuses on helping more than 2,000 UK business customers test, install and manage their property infrastructure assets. PHS Compliance self-delivers electrical test and inspection, M&E installation & maintenance & asset verification with over 400 engineers based nationwide. Our technical and quality management standards are second to none, we are one of a few UK Companies accredited to UKAS 17020 inspection body standards for fixed wire and portable appliance testing.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff.

We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

Please let us know if we need to make any reasonable adjustments for you during the recruitment process.