Planning Team Leader

PHS Group Ltd.; Winwick; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

phs Perks (Reward Gateway)

phs Shop discounts

23 days holiday + BH

Job summary

phs Compliance in Golborne, Warrington is seeking a Planning Team Leader to lead and develop the Planning function, coordinating scheduling and optimising operational activities across the business.

You will work with Operations to drive efficiency, manage resources, and enhance customer experience, focusing on planning, forecasting and performance management. This is a full-time permanent role with opportunities for career progression and a competitive salary.

Qualifications

• Experience leading a planning/scheduling team.
• Experience in workforce planning and forecasting.
• Strong analytical skills and ability to interpret data.
• Excellent communication and stakeholder management.

Responsibilities

• Lead and develop the Planning Team to deliver performance and customer service.
• Collaborate with Operations to ensure planning activities support business objectives.
• Monitor KPIs and drive continuous improvement.
• Conduct regular one-to-one and team meetings to support development.
• Prepare, analyse and present departmental reports to identify trends and opportunities.
• Review customer and engineer feedback and implement improvements to enhance customer experience.
• Coordinate ad hoc work activities and maximise engineer utilisation.
• Own medium- and long-term planning models across regions.
• Produce workload forecasts to determine resource requirements.
• Drive continuous improvement of planning processes, productivity and service delivery.
• Support the Service Delivery function and provide cover when required.

Skills

Planning leadership

Forecasting

Data analysis

Stakeholder management

People development

Communication

Tools

Excel

Resource planning tools

Job description

Planning Team Leader

phs Compliance

Golborne, Warrington

Full-time permanent role | 37.5 hours per week

We have an exciting opportunity for an experienced Planning Team Leader to join our Planning team at phs Compliance. In this role, you will be responsible for leading and developing the Planning function, ensuring the effective coordination, scheduling and optimisation of operational activities across the business.

Working closely with key stakeholders across Operations, you'll drive operational efficiency, manage resources effectively, and support the delivery of an excellent customer experience. This is a fantastic opportunity for a strong people leader with experience in planning, forecasting and performance management to make a real impact.

A day in the life of a Planning Team Leader at phs will involve:

• Leading, motivating and developing the Planning Team to deliver high levels of performance and customer service.
• Working collaboratively with Operations and key stakeholders to ensure planning activities support business objectives.
• Monitoring team performance against agreed KPIs and implementing actions to drive continuous improvement.
• Conducting regular one-to-one meetings, team meetings and performance reviews to support employee development.
• Preparing, analysing and presenting departmental reports to identify trends, opportunities and areas for improvement.
• Reviewing customer and engineer feedback and implementing improvements to enhance the customer experience.
• Managing and coordinating ad hoc work activities, maximising engineer availability and utilisation.
• Taking ownership of medium and long-term planning models across operational regions.
• Producing accurate workload forecasts to determine resource requirements and support operational performance.
• Driving continuous improvement initiatives to improve planning processes, productivity and service delivery.
• Supporting the Service Delivery function and providing cover when required.

The ideal candidate for a Planning Team Leader at phs will have:

• Previous experience leading or supervising a team within a planning, scheduling or operational environment.
• Experience of workforce planning, resource management or forecasting.
• Strong analytical skills with the ability to interpret data and identify trends.
• Excellent communication and stakeholder management skills.
• A customer-focused approach with the ability to balance operational efficiency and service delivery.
• Strong organisational skills and the ability to manage multiple priorities effectively.
• Experience coaching, developing and motivating team members.
• Good knowledge and understanding of Microsoft Office applications, particularly Excel.

Desirable experience:

• Knowledge of electrical testing, engineering services or M&E environments.
• Experience within a service-led operational business.
• Understanding of people management policies and processes.
• Professional management or customer service qualification.

In return for your commitment and expertise, you will get:

• Competitive salary
• 23 days holiday plus Bank Holidays
• Pension
• Ongoing career development opportunities
• phs Perks (Partnership with Reward Gateway)
• phs Shop (Discounts on household consumables)
• A 24-hour wellbeing helpline plus free access to a virtual GP for you and your household

About phs Compliance

phs Compliance focuses on helping more than 2,000 UK business customers test, install and manage their property infrastructure assets. phs Compliance self-delivers electrical testing and inspection, M&E installation and maintenance, and asset verification services through a nationwide team of over 400 engineers.

Our technical and quality management standards are second to none, and we are one of the few UK companies accredited to UKAS 17020 inspection body standards for fixed wire and portable appliance testing.

At phs, we pride ourselves on our diverse workforce and are committed to creating an inclusive environment where everyone can be themselves at work. Please let us know if you require any reasonable adjustments during the recruitment process.