Planning Co-ordinator

Blue Octopus; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading manufacturer is seeking a Planning Co-ordinator to join their Whittlesey team on a 6-month fixed-term contract. The role involves managing customer inquiries, processing orders, and providing administrative support while maintaining high service standards.

Benefits

Competitive salary and benefits package

Life assurance and pension scheme

Generous holiday allowance

Gym benefit and Cycle to Work Scheme

Access to Employee Assistance Programme

Qualifications

• Ability to prioritize, make decisions, and solve problems.
• Flexible, positive, and proactive attitude.

Responsibilities

• Answer incoming calls promptly and assist clients professionally.
• Process payments and manage orders efficiently.
• Collaborate with the planning team to resolve issues.

Skills

Strong computer literacy

Good communication skills

Geographical knowledge relevant to the role

Attention to detail

Proficiency in Microsoft Excel

Job description

Planning Co-ordinator
Whittlesey
Competitive Salary
6 Month Fixed Term Contract

We are currently seeking an enthusiastic individual to join our Whittlesey Planning team as a Planning Co-Ordinator on a fixed-term contract until December 2025.

The role requires a multi-skilled individual capable of handling various tasks within the Planning Department.

You will need to meet all customer and haulier requirements in a cost-effective manner while maintaining high customer service standards. Additionally, you will provide quality service for enquiries, pricing, invoicing, payments, rebates, and other administrative tasks.

Your duties will include but are not limited to:

• Answering incoming calls promptly, politely, and professionally.
• Calculating costs and processing payments accurately.
• Processing and managing orders efficiently and accurately.
• Collaborating with the planning team to clear loads.
• Proactively contacting hauliers to subcontract work.
• Reviewing, cleansing, and inputting data accurately.
• Upholding customer charter and KPI agreements.
• Demonstrating excellent diplomatic communication and negotiation skills at all levels.
• Exhibiting a high level of initiative and proactive behavior.
• Inputting data efficiently and accurately.
• Acting as the first point of contact for customer and haulier inquiries.
• Resolving customer queries professionally and calmly.
• Managing problems effectively with professionalism.
• Delivering a professional service to our customer base.

About You:

• Strong computer literacy and skills.
• Ability to prioritize, make decisions, and solve problems.
• Good communication skills and a team-oriented attitude.
• Geographical knowledge relevant to the role.
• Flexible, positive, proactive, and committed to meeting work demands.
• Attention to detail and accuracy.
• Knowledge of transport legislation.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Good numeracy and literacy skills.
• Understanding of the Working Time Directive.

What We Can Offer You:

• Competitive salary and benefits package.
• Life assurance and a company pension scheme with up to 10% employer contribution.
• Generous holiday allowance.
• Gym benefit and Cycle to Work Scheme.
• Access to Employee Assistance Programme for employees and their families.
• Sharesave Scheme eligibility.
• Opportunities for personal development and progression.

We are a leading manufacturer of a diverse range of concrete and clay building products used extensively in construction, with brands including Thermalite, Bison Precast, and London Brick.

Our product range includes clay bricks, aircrete blocks, aggregate blocks, precast concrete, flooring products, permeable paving, and chimney, roofing, and flue systems.

Forterra’s purpose is to build lasting legacies by manufacturing products that support our customers’ construction projects.

We are committed to safety and aim for zero harm in our workplaces.