Planning Co-ordinator

Forterra Building Products Limited; Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading manufacturer of building products is seeking an enthusiastic Planning Co-Ordinator for its Whittlesey team. This fixed-term role until December 2025 involves handling customer queries and administrative tasks, requiring strong communication and problem-solving skills. The successful candidate will thrive in a dynamic environment and contribute to excellent customer service.

Benefits

Life assurance

Company pension scheme

Gym benefit

Cycle to Work Scheme

Employee Assistance Programme

Opportunities for personal development

Qualifications

• Strong computer literacy and skills.
• Knowledge of transport legislation.
• Good numeracy and literacy skills.

Responsibilities

• Managing orders efficiently and accurately.
• Calculating costs and processing payments.
• Acting as the first point of contact for enquiries.

Skills

Communication

Problem Solving

Team Player

Attention to Detail

Flexible and Proactive

Geographical Knowledge

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

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We are currently looking for an enthusiastic individual to join our Whittlesey Planning team as a Planning Co-Ordinator on a Fixed Term Contract until December 2025.

The role requires multi-skilled tasks within the Planning Department.

You will need to meet all customer and haulier requirements in a cost-effective manner while maintaining high customer service standards. You will also provide customers and hauliers with quality service for enquiries, pricing, invoicing, payments, rebates, and other administrative tasks.

Your duties include but are not limited to:

• Answering incoming calls promptly, politely, and professionally.
• Calculating costs and processing payments accurately.
• Processing and managing orders efficiently and accurately.
• Collaborating with the planning team to clear loads.
• Proactively contacting hauliers to subcontract work.
• Reviewing, cleansing, and inputting data accurately.
• Upholding customer charter and KPI standards.
• Demonstrating excellent diplomatic communication and negotiation skills.
• Exhibiting high initiative and proactive skills.
• Inputting data accurately and efficiently.
• Acting as the first point of contact for customer and haulier enquiries.
• Resolving customer queries professionally.

About You:

• Strong computer literacy and skills.
• Ability to prioritise, make decisions, and solve problems.
• Effective communicator and team player.
• Geographical knowledge.
• Flexible, positive, proactive, and committed approach.
• Attention to detail and accuracy.
• Knowledge of transport legislation.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Good numeracy and literacy skills.
• Understanding of the Working Time Directive.

What We Can Offer You:

• Competitive salary and benefits package.
• Life assurance and company pension scheme (up to 10% employer contribution).
• Gym benefit and Cycle to Work Scheme.
• Access to Employee Assistance Programme for self and family.
• Opportunities for personal development and progression.

We are a leading manufacturer of concrete and clay building products used extensively in construction, with brands including Thermalite, Bison Precast, and London Brick.

Our product range includes clay bricks, aircrete blocks, aggregate blocks, precast concrete, flooring, permeable paving, chimney, roofing, and flue systems.

Forterra’s purpose is to build lasting legacies by manufacturing products that support construction projects. We are committed to safety and aim for zero harm in our workplaces.