Senior Discharge Planning Coordinator - Huntingdon

North West Anglia NHS Foundation Trust; Huntingdon; On-site; GBP 26,000 - 30,000; Full time

Job summary

Join a dedicated team at an established NHS foundation trust, where you will play a vital role in patient discharge planning. This position involves providing responsive support services, ensuring timely discharges, and maintaining compliance with health initiatives. You will collaborate with multidisciplinary teams, manage administrative tasks, and uphold the highest standards of patient care. The organization values diversity and inclusion, offering a supportive environment where your contributions will make a significant impact in the community. If you are proactive, detail-oriented, and passionate about healthcare, this is an exciting opportunity to advance your career in the NHS.

Benefits

Employee support programs

Diversity and inclusion initiatives

Flexible working options

Training and development opportunities

Qualifications

• NVQ III in Business and Administration is required.
• Experience in administrative roles and using NHS systems is essential.

Responsibilities

• Provide discharge support service and track referrals.
• Ensure compliance with discharge planning procedures.
• Liaise with ward staff and external organizations.

Skills

Administrative skills

MS Office (Word, Excel, Outlook)

Customer care understanding

Problem-solving

Communication skills

Teamwork

Time management

Education

NVQ III Business and Administration

Tools

NHS systems

Job description

Main area Discharge Planning Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week (weekend working and cross site) Job ref 176-C-6881334

Employer North West Anglia NHS Foundation Trust Employer type NHS Site Hinchingbrooke Hospital Town Huntingdon Salary £26,530 - £29,114 per annum Salary period Yearly Closing 05/01/2025 23:59

Band 4

Job overview

• To provide a responsive patient discharge support service completing and tracking referrals from receipt to patient discharge.
• To support the wards on the safe and timely discharge of patients from the acute settings, including attending whiteboards.
• To oversee the completion and compliance with Red2Green and Criteria to Reside initiatives from a ward perspective.
• To update the sit rep report for reporting to national database, ensuring that it is accurate and in real time.
• Liaise with ward staff regarding changes in patient’s clinical status affecting discharge and data recording.
• To support the Head of Site operations, Capacity and Discharge Planning, to perform all allocated administrative tasks required to meet the needs of the service.
• To undergo training as necessary to meet the needs of new developments within the service.

Main duties of the job

• Contribute to the department, ensuring that it operates to the highest standards, for discharge planning.
• Be responsible for ensuring that all duties are carried out in accordance with the correct procedures and policies.
• Ensure that E-Track information is correct and accurate.
• Support workloads within the department and cover for colleagues in their absence.
• Act as a key to external organisations regarding queries related to discharge planning and specific patient enquiries.
• Deal sensitively and effectively with telephone enquiries from colleagues, ensuring confidentiality is always maintained.
• Actively take part in team meetings to ensure the department is flexible in its approach to changing workloads.
• Act as a named link for the discharge team to ensure that the appropriate level of knowledge is acquired to support the administrative processes required.
• To liaise with Social Services, health providers and organisations providing streamlined patient discharges as required.

Working for our organisation

We are committed to promoting diversity and inclusion in our workforce and encourage applications from people of all backgrounds, with a special focus on welcoming individuals from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as those from our local area.

In line with our dedication to employee support, we offer a variety of benefits. For more information, please see the attached staff benefits leaflet.

We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.

Detailed job description and main responsibilities

Please see attached detailed Job Description and Person Specification for more information regarding this role.

Person specification

Education

• NVQ III Business and Administration

Experience

• Previous administrative/secretarial experience
• Experience of using MS Office, Word, Excel, and Outlook
• Demonstrate an understanding of customer care
• Experience of working in the NHS, use of NHS systems and understanding of medical terminology
• Experience of working with Multi-Disciplinary Teams and/or attending meetings

Knowledge

• Demonstrate understanding of GDPR and working with sensitive and confidential information
• Red2Green/ Criteria to Reside / SAFER initiatives

Skills

• A self-motivated, innovative, and a pro-active problem solver
• Able to meet tight deadlines, prioritise workload, and work under pressure
• Flexible in approach to meet the challenges of a trust wide post
• Demonstrate good standards of written and verbal communication
• Ability to communicate at all levels
• Ability to work independently or as part of a team