Planning Administrator: Efficient Scheduling & Service

phs Group plc; Warrington; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

23 days holiday plus Bank Holidays

Pension

Ongoing career development

phs Perks (Reward Gateway)

phs Shop (Discount)

Wellbeing helpline + virtual GP

Job summary

phs Compliance is seeking a Planning Administrator for the Golborne area near Warrington. The role handles scheduling for engineers, ensuring efficiency and profitability while maintaining client satisfaction. The ideal candidate has planning and customer service experience and strong communication skills, with a solid grasp of Microsoft Office.

The position is full-time, 37.5 hours per week, with a salary of £27,913.00, pension, holidays, and ongoing development opportunities.

Qualifications

• Experience in planning and customer service environment.
• Ability to organise and prioritise workload to achieve KPIs.
• Excellent communication and people skills.
• Good knowledge of Microsoft Office applications.

Responsibilities

• Ensuring that all work schedules are planned and completed in accordance with contractual agreed SLAs and team KPI requirements.
• Organising the workload for allocated engineers to ensure that all works are planned to achieve profitability and client satisfaction always.
• Ensuring that your allocated order book is managed in accordance with department KPI's
• Assisting engineers to ensure workloads are completed on time
• Ensuring all business systems are kept fully updated always
• Completing all paperwork / electronic information accurately
• Excellent customer liaison and customer relations management skills
• Working closely with the customer retention Department

Skills

Planning

Customer service

Communication

Microsoft Office

Tools

Microsoft Office

Job description

phs Compliance is seeking a Planning Administrator for the Golborne area near Warrington. The role handles scheduling for engineers, ensuring efficiency and profitability while maintaining client satisfaction. The ideal candidate has planning and customer service experience and strong communication skills, with a solid grasp of Microsoft Office.

The position is full-time, 37.5 hours per week, with a salary of £27,913.00, pension, holidays, and ongoing development opportunities.