Planner

Omega Red Group; Nottingham; Presencial; GBP 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Family-Friendly Leave

Pension Scheme

Employee Assistance Programme

Cycle to Work Scheme

Career Development

Inclusion Networks

Annual Salary Review

Descripción de la vacante

Omega Red Group, based in Bulwell, Nottingham, is seeking a Planner & Scheduler to provide essential administrative and operational support within the Compliance Team. You will manage engineer schedules and act as the liaison between engineers, customers and internal teams to ensure smooth service delivery across the UK.

The role suits someone with planning or scheduling experience, strong IT and communication skills, and a proactive, problem-solving approach in a fast-paced environment.

Formación

• Experience in planning, scheduling, coordination, customer service or administration.
• Ability to manage multiple tasks and changing priorities.
• Excellent attention to detail and organisational skills.
• Strong communication skills and confidence speaking with customers and engineers.
• Ability to remain calm and organised in a fast-paced environment.

Responsabilidades

• Coordinate and optimise engineer schedules across the UK, ensuring inspections, testing, maintenance, repairs, and installation works are delivered efficiently and on time.
• Act as the central point of contact between engineers, customers, suppliers, and internal departments to ensure seamless service delivery.
• Proactively manage daily workloads, responding quickly to schedule changes, urgent requests, and operational challenges.
• Liaise with customers to arrange appointments, confirm attendance, and provide timely updates on planned works.
• Support the deployment of field-based engineers by ensuring they have the resources, information, and equipment required to complete work safely and effectively.
• Monitor work schedules and project progress, identifying potential delays and implementing solutions to minimise disruptions.
• Coordinate the procurement and delivery of materials, plant, and specialist equipment to support planned activities.
• Maintain accurate job, customer, and scheduling records across company systems, ensuring data integrity and compliance requirements are met.
• Work closely with operational and compliance teams to maximise engineer utilisation and resource efficiency
• Provide first-line support for engineer queries, helping to resolve scheduling and logistical issues in a timely manner.
• Generate and maintain planning reports, performance data, and operational updates to support business decision-making.
• Contribute to continuous improvement initiatives, identifying opportunities to enhance planning processes, customer service, and operational performance.

Conocimientos

Planning

Scheduling

Coordination

Customer Service

Administration

MS Office

Attention to Detail

Communication

Multi-tasking

Fast-paced Environment

Herramientas

Microsoft Office

Descripción del empleo

Location: Bulwell, Nottingham

Contract: Full-time | Permanent | 40 hours per week

About Us:

Omega Red Group is the recognised UK market leader in earthing, lightning protection, and height safety protection.

Omega Red offers survey, design, installation, testing, maintenance, and repair solutions for earthing, lightning protection, surge protection and height safety. The business is passionate about protecting people, property, electrical equipment and systems, from the damaging effects of lightning strikes, electrical faults and surges.

The Role:

We are looking for an organised and proactive Planner & Scheduler to provide essential administrative and operational support within our Compliance Team at Omega Red Group.

Acting as the link between our engineers, customers, suppliers and internal teams, you'll manage schedules, resolve operational challenges and help keep our field operations running smoothly.

This is an excellent opportunity for someone with experience in planning, scheduling, service coordination or administration who enjoys working in a fast-paced environment and thrives on organisation and problem-solving.

Key Responsibilities:

• Coordinate and optimise engineer schedules across the UK, ensuring inspections, testing, maintenance, repairs, and installation works are delivered efficiently and on time.
• Act as the central point of contact between engineers, customers, suppliers, and internal departments to ensure seamless service delivery.
• Proactively manage daily workloads, responding quickly to schedule changes, urgent requests, and operational challenges.
• Liaise with customers to arrange appointments, confirm attendance, and provide timely updates on planned works.
• Support the deployment of field-based engineers by ensuring they have the resources, information, and equipment required to complete work safely and effectively.
• Monitor work schedules and project progress, identifying potential delays and implementing solutions to minimise disruptions.
• Coordinate the procurement and delivery of materials, plant, and specialist equipment to support planned activities.
• Maintain accurate job, customer, and scheduling records across company systems, ensuring data integrity and compliance requirements are met.
• Work closely with operational and compliance teams to maximise engineer utilisation and resource efficiency
• Provide first-line support for engineer queries, helping to resolve scheduling and logistical issues in a timely manner.
• Generate and maintain planning reports, performance data, and operational updates to support business decision-making.
• Contribute to continuous improvement initiatives, identifying opportunities to enhance planning processes, customer service, and operational performance.

What You’ll Need:

• Experience in planning, scheduling, coordination, customer service or administration
• Ability to manage multiple tasks and changing priorities
• Good working knowledge of Microsoft Office and IT systems
• Excellent attention to detail and organisational skills
• Strong communication skills and confidence speaking with customers and engineers
• Ability to remain calm and organised in a fast-paced environment

What You’ll Get:

• Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days.
• Financial & Life Assurance: Company Pension Scheme with salary sacrifice options.
• Health & Wellbeing: Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents.
• Lifestyle & Perks: Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers.
• Professional Development: Hands-on training and ongoing career development opportunities
• Inclusion & Belonging: Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, Parent & Carer Networking Group and more.
• Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards.

At South Staffordshire Group, inclusion matters. We have a wide range of employee networks which are employee-led communities that bring our people together, support different perspectives and create a strong sense of belonging. Our people are encouraged to get involved as members or allies.

We are committed to building a team that reflects the diversity of the communities we serve.

We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiverse abilities.

We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout