Engineering Scheduler & Planning Coordinator

Omega Red Group; Nottingham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Family-Friendly Leave

Pension Scheme

Employee Assistance Programme

Cycle to Work Scheme

Career Development

Inclusion Networks

Annual Salary Review

Job summary

Omega Red Group, based in Bulwell, Nottingham, is seeking a Planner & Scheduler to provide essential administrative and operational support within the Compliance Team. You will manage engineer schedules and act as the liaison between engineers, customers and internal teams to ensure smooth service delivery across the UK.

The role suits someone with planning or scheduling experience, strong IT and communication skills, and a proactive, problem-solving approach in a fast-paced environment.

Qualifications

• Experience in planning, scheduling, coordination, customer service or administration.
• Ability to manage multiple tasks and changing priorities.
• Excellent attention to detail and organisational skills.
• Strong communication skills and confidence speaking with customers and engineers.
• Ability to remain calm and organised in a fast-paced environment.

Responsibilities

• Coordinate and optimise engineer schedules across the UK, ensuring inspections, testing, maintenance, repairs, and installation works are delivered efficiently and on time.
• Act as the central point of contact between engineers, customers, suppliers, and internal departments to ensure seamless service delivery.
• Proactively manage daily workloads, responding quickly to schedule changes, urgent requests, and operational challenges.
• Liaise with customers to arrange appointments, confirm attendance, and provide timely updates on planned works.
• Support the deployment of field-based engineers by ensuring they have the resources, information, and equipment required to complete work safely and effectively.
• Monitor work schedules and project progress, identifying potential delays and implementing solutions to minimise disruptions.
• Coordinate the procurement and delivery of materials, plant, and specialist equipment to support planned activities.
• Maintain accurate job, customer, and scheduling records across company systems, ensuring data integrity and compliance requirements are met.
• Work closely with operational and compliance teams to maximise engineer utilisation and resource efficiency
• Provide first-line support for engineer queries, helping to resolve scheduling and logistical issues in a timely manner.
• Generate and maintain planning reports, performance data, and operational updates to support business decision-making.
• Contribute to continuous improvement initiatives, identifying opportunities to enhance planning processes, customer service, and operational performance.

Skills

Planning

Scheduling

Coordination

Customer Service

Administration

MS Office

Attention to Detail

Communication

Multi-tasking

Fast-paced Environment

Tools

Microsoft Office

Job description

Omega Red Group, based in Bulwell, Nottingham, is seeking a Planner & Scheduler to provide essential administrative and operational support within the Compliance Team. You will manage engineer schedules and act as the liaison between engineers, customers and internal teams to ensure smooth service delivery across the UK.

The role suits someone with planning or scheduling experience, strong IT and communication skills, and a proactive, problem-solving approach in a fast-paced environment.