Planner

A2Dominion; Greater London; On-site; GBP 30,000 - 36,000; Full time

Job summary

Pyramid Plus, a joint venture between A2Dominion and Mears Property Services, provides repairs and maintenance services to residents in London and the South of England. This role manages repair requests, schedules operatives and ensures urgent repairs meet service levels.

Excellent customer service, strong organisation, and MS Office skills are essential to deliver timely, high-quality service in a fast-paced environment.

Qualifications

• Ideally have previous Repairs Planning / Scheduling experience.
• Professional, can-do attitude with strong problem-solving and decision-making.
• Proven ability to work well in a fast-paced environment.
• Excellent customer service ethos and commitment to high quality delivery.
• Strong written, verbal, questioning & interpersonal skills.
• Good attention to detail and organisational skills.
• Ability to work effectively both independently and as part of a team.
• Intermediate MS Office skills.
• Social housing or similar background is desirable.
• Experience in a customer service centre or call handling experience is desirable.

Responsibilities

• Receiving high volumes of repairs requests and booking them into Operatives diaries to ensure most efficient service and best use of skills.
• Overseeing Operatives diaries for a geographical area to ensure maximum productivity.
• Responding to Emergency and Urgent repairs requests and ensure these are met within strict Service Levels.
• Liaising with Operatives and Supervisors to ensure appropriate follow-on works are booked in and completed.
• Assisting colleagues throughout the business on queries regarding responsive repairs.
• Providing a professional and customer focussed service.

Skills

Repairs planning

Problem solving

Fast-paced environment

Customer service

Written and verbal communication

Attention to detail

Teamwork and independence

MS Office

Social housing background

Call handling experience

Tools

MS Office

Job description

Full Time Permanent (08:00 -17:00 Monday - Friday)

Salary up to £33,174.23 per annum

About Us

Pyramid Plus, a joint venture partnership between A2Dominion and Mears Property Services, provides repairs and maintenance services to the residents of over 38,000 homes across London and the South of England. We aim to provide customer led, reliable and high-quality services to enhance residents’ lives.

• Receiving high volumes of repairs requests and booking them into Operatives diaries to ensure most efficient service and best use of skills
• Overseeing Operatives diaries for a geographical area to ensure maximum productivity
• Responding to Emergency and Urgent repairs requests and ensure these are met within strict Service Levels
• Liaising with Operatives and Supervisors to ensure appropriate follow-on works are booked in and completed
• Assisting colleagues throughout the business on queries regarding responsive repairs
• Providing a professional and customer focussed service

Role Criteria

• Ideally have previous Repairs Planning / Scheduling experience
• A professional, can-do attitude with strong problem-solving skills and decision-making
• Proven ability to work well in a fast-paced environment
• Excellent customer service ethos and commitment to high quality delivery
• Strong written, verbal, questioning & interpersonal skills
• Good attention to detail and organisational skills
• Ability to work effectively both independently and as part of a team
• Intermediate MS Office skills
• Social housing or similar background is desirable
• Experience in a customer service centre or call handling experience is desirable.