Planner

TCH; England; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Referral bonus

Pension 4–10% matched

Life insurance

GP service

Eye test voucher

Flu vaccination

Flexible benefits

Corporate discounts

Travel loan

Job summary

Town and Country Housing is seeking a proactive Planner to support high-quality maintenance service delivery on site. You will schedule works, allocate resources, and ensure appointments align with contractual standards and customer expectations.

Working 8am-5pm, Mon-Fri, on-site, with a salary of £29,648 for 40 hours per week. Role involves coordinating diaries, reviewing workloads, and delivering excellent customer service.

Qualifications

• Previous planning or scheduling experience is required.
• Proficient in Microsoft Office tools (Excel, Word, Outlook).
• Strong communication skills; able to work independently and in a team.
• Proactive, organized approach and commitment to excellent customer service.
• Experience in social housing repairs/maintenance is advantageous but not essential.

Responsibilities

• Schedule and allocate works to operatives and subcontractors, matching skills to jobs and planning appointments for efficiency.
• Manage workflows, monitor performance against targets, and ensure timely completion.
• Review diaries, coordinate multi-trade appointments and maintain accurate system records.
• Assist with customer queries and complaints, identify trends and drive service improvements.

Skills

Scheduling experience

MS Office

Excel

Word

Outlook

Communication skills

Job description

Our VacancyWe are looking for a proactive and organised Planner to join our team, supporting the delivery of high-quality maintenance services. Reporting to the Supervisor, you will play a key role in ensuring works are efficiently scheduled and completed in line with contractual standards and customer expectations. This is a fast-paced, collaborative role where your ability to coordinate resources, manage priorities, and deliver excellent service will make a real difference.

What You’ll Do

You will be responsible for scheduling and allocating works to operatives and subcontractors, ensuring the right skills are matched to each job and that appointments are planned for maximum efficiency. You’ll manage workflows, monitor performance against targets, and ensure all works are completed within agreed timescales. Working closely with Supervisors and Managers, you’ll review diaries, coordinate multi-trade appointments, and maintain accurate system records. You’ll also support customer satisfaction by handling queries and complaints, identifying trends, and driving improvements to service delivery.

What You Will Need

We’re looking for someone with previous planning or scheduling experience, who is confident using Microsoft Office tools including Excel, Word and Outlook. You’ll need strong communication skills, with the ability to work both independently and as part of a team. A proactive, organised approach and a commitment to delivering excellent customer service are essential. Experience within social housing repairs and maintenance would be advantageous, but not essential.

This is a full time permanent position, working on site 8am-5pm Monday-Friday. The salary is £29,648 for 40 hours a week.

Why Choose Us

• Salary of £29,648
• 25 days, increasing to 28 days at 5-years service and 30 days at 10-years service
• Up to £3,000 colleague referral fee
• Contributory pension scheme with 4% to 10% matched contributions
• Life insurance
• 24/7 digital GP service and counselling helpline (including face-to-face sessions)
• Free annual eye test voucher and contribution towards glasses
• Free annual flu jab
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Access to an extensive range of corporate discounts on shopping travel, & days out.
• Travel loan

Why join us?

When you join Town and Country Housing, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

Please read before applying: You must have the right to work in the UK; we are unable to provide visa sponsorship.

We reserve the right to close this advert early if we receive a high volume of suitable applications.

If you have any questions about this role, please email the Talent Team on [e-mail].

Due to the urgency of this position, applications will be reviewed on a rolling basis and the vacancy may close early.