Work Planner

Nottingham Community Housing Association Limited; Highgate; Híbrido; GBP 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Training provided

Career development

Supportive team

Descripción de la vacante

Nottingham Community Housing Association Limited is seeking a Property Services Work Planner to join our Property Services team. This pivotal role will coordinate and schedule repairs, maintenance and improvement works to ensure our customers receive an excellent service every day.

Working closely with trade teams, you'll ensure the right people, materials and resources are in the right place at the right time, helping us deliver quality homes and a great customer experience.

Formación

• Experience in planning, scheduling, coordination, or admin.
• Strong Organisation and ability to prioritise workload.
• Excellent communication with customers, contractors and colleagues.
• Proactive problem-solving and decision-making.

Responsabilidades

• Plan and schedule repairs, maintenance and inspections for operatives and inspectors.
• Diagnose repair issues and determine best course of action.
• Raise and manage work orders to ensure smooth progress.
• Coordinate appointments and keep customers informed of planned works.
• Order materials and ensure resources are available as needed.
• Maintain accurate records and performance information.

Conocimientos

Organisation

Customer service

Scheduling

Communication

IT literacy

Problem solving

Descripción del empleo

Are you highly organised, customer-focused and great at keeping multiple priorities on track? Do you enjoy problem-solving and coordinating people, schedules and resources to achieve the best outcomes? We're looking for a Property Services Work Planner to join our Property Services team. This is a pivotal role where you'll help ensure repairs, maintenance and improvement works are delivered efficiently, enabling our customers to receive an excellent service every day. About the Role As a Work Planner, you'll be at the heart of delivering quality homes and excellent customer service. You'll coordinate and schedule a wide range of property improvement and maintenance programmes, including kitchen and bathroom replacements, communal decoration projects and void property refurbishments. Working closely with our trade teams, you'll ensure the right people, materials and resources are in the right place at the right time, helping us complete works efficiently and create homes our customers can be proud of.

What You'll Do

• Plan and schedule repairs, maintenance and inspection work for our operatives and inspectors.
• Diagnose repair issues and determining the most appropriate course of action.
• Raise and manage work orders using our systems to ensure jobs progress smoothly.
• Coordinate appointments and keep customers informed of planned works, updates and changes.
• Order materials and ensure the right resources are available when needed.
• Maintain accurate records, databases and performance information.

We're seeking someone who thrives in an organised environment and enjoys balancing customer service with effective planning and administration.

You’ll ideally have:

• Experience working in a planning, scheduling, coordination or administrative environment.
• Strong organisational skills with the ability to prioritise a varied workload.
• Excellent communication skills and confidence dealing with customers, contractors and colleagues.
• A proactive approach to problem-solving and decision-making.
• Good IT skills, including Microsoft Office applications and the ability to learn new systems quickly.
• The ability to remain calm under pressure while meeting deadlines.

A varied and rewarding role where your work directly impacts customers' homes and communities.

• Hybrid working arrangements following your initial training period.
• A supportive and collaborative team environment.
• Full training on our internal systems and processes.
• The opportunity to develop your skills and build a rewarding career within Property Services.

Working Times

35 Hours a week. Monday to Friday between 8am and 5pm on a rota basis. During your first three months, you'll be office-based to support your induction and training. Following this period, hybrid working applies, with an expectation to work three days in the office and two days from home.

Why Join our client?

Our client believes everyone deserves a safe place to live and the opportunity to thrive. By joining our team, you'll become part of an organisation committed to supporting communities and transforming lives.

In return, we offer:

• A rewarding role where you can make a genuine difference.
• Ongoing learning, training and development opportunities.
• A supportive and inclusive working environment.
• The opportunity to work for an organisation driven by strong values and a commitment to people.