Planner

Build Recruitment; Croydon; On-site; GBP 100,000 - 125,000; Full time

Job summary

A recruitment agency is seeking an experienced Planner to join a busy social housing contract in Croydon. This temp-to-perm role offers £16.91 per hour with weekly pay and the opportunity for a permanent position. The ideal candidate will manage repairs, schedule appointments, and provide excellent customer service. Strong IT skills and previous experience in social housing are essential, alongside a basic DBS requirement. This role offers stability and an immediate start.

Benefits

Weekly pay

Temp-to-perm opportunity

Immediate start available

Qualifications

• Experience in social housing is essential.
• Strong IT and scheduling system skills are required.
• Excellent communication and customer service abilities are necessary.

Responsibilities

• Schedule and coordinate repairs and maintenance appointments.
• Manage engineers' diaries and allocate jobs.
• Liaise with tenants for bookings and updates.
• Ensure all KPIs are met, including job completion times.
• Maintain strong communication with all teams.

Skills

Experience as a Planner or Scheduler

Strong IT skills

Excellent communication

Customer service abilities

Organizational skills

Attention to detail

Job description

Planner – Social Housing
Croydon
Temp to Perm
£16.91 per hour (Umbrella)
Immediate Start
Basic DBS Required

We are looking for an experienced Planner/Scheduler to join a busy social housing repairs and maintenance contract based in Croydon. This is a temp‑to‑perm role offering weekly pay, long-term stability and the opportunity to move into a permanent position after the initial period.

The ideal candidate will have experience planning repairs, managing trades diaries and delivering excellent customer service to tenants and operatives.

Key Responsibilities

• Schedule and coordinate reactive repairs, maintenance appointments and follow‑on works
• Manage engineers’ diaries efficiently, allocating jobs by location, priority and skillset
• Liaise with tenants to arrange bookings and provide updates on repair progress
• Work closely with supervisors, operatives and call centre teams
• Ensure all KPIs are met, including job completion times and tenant satisfaction
• Update job information, notes and statuses on the internal system
• Reschedule missed appointments and respond to urgent or high‑priority jobs
• Maintain strong communication across all teams to ensure smooth operations

Requirements

• Previous experience as a Planner, Scheduler or Repairs Coordinator in social housing
• Strong IT and scheduling system skills
• Excellent communication and customer service abilities
• Ability to work in a fast‑paced environment and manage changing priorities
• Strong organisation and attention to detail
• Basic DBS required (can be completed prior to start if needed)

Pay & Benefits

• £16.91 per hour (Umbrella)
• Weekly pay
• Temp‑to‑perm opportunity
• Immediate start available
• Long‑term role on a stable social housing contract