Property Services Coordinator

Golding Homes; Maidstone; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

28 days annual leave per year (plus 1)

Company Pension contribution and life/

Flexible Benefits including healthcash

Annual Wellbeing Fund

Job summary

Golding Homes is recruiting a Property Services Coordinator to support the Damp and Mould, complex repairs, disrepair processes and Aids and Adaptations work stream. You will liaise with customers, contractors and stakeholders to book surveys, gather documents and ensure timely payments.

You will work as part of the Property Services team, building relationships across the business to progress cases and deliver a high level of customer service. Hybrid working is available.

Qualifications

• Experience of working in a busy customer service environment.
• Strong written and verbal communication skills.
• Excellent attention to detail and ability to juggle multiple priorities and meet deadlines.

Responsibilities

• Provide exceptional support for the Property Services team and customers through effective administration.
• Develop and maintain relationships within the Property Services team and across other teams.
• Coordinate appointments with customers, contractors and stakeholders and ensure clear details for surveyors.
• Assist with documentation for disrepair claims, raise works and ensure timely payments for financial compliance.
• Support the Awaabs Law process with inspections and customer communications.

Skills

Customer service experience

Communication skills

Organised

Job description

The Vacancy

We are Golding Homes - thank you for looking!

Background

It is a great time to join Golding, our Corporate Plan 2026-2030 sets out ambitious plans to deliver excellent services, invest in our homes and communities, and continue building a brilliant place to work where our people can thrive. We have an established track record for building quality homes and investing in our local communities.

We are excited to recruit for this role at Golding and appoint a Property Services Coordinator.

You will be part of an existing Property Services team that manages our Damp and Mould cases, complex repairs, disrepair process and our Aids and Adaptations work stream. This role will play a key part in supporting the wider team and providing a great service to our customers.

What you'll be doing

You will provide exceptional support for our wider Property Services team and excellent customer service to all our stakeholders through effective administration and coordinated supported.

You will develop and maintain strong working relationships within the Property Services team but also across teams in the business such as our responsive repairs team and our tenancy team, to help case progression and ensuring support for our customers.

Within this role you will have daily contact with our customers, contractors and other Stakeholders to ensure appointments are booked in a timely manner with clear details for our surveyors. You will support with collating documentation to respond to our legal disrepair claims, support raising works and ensuring payments are raised and made on time to ensure financial compliance.

You will support our Awaabs Law process alongside the wider team to ensure full compliance with Awaabs law by arranging inspections and supporting with customer communications as part of this process.

More about you. What can you bring?

You'll have experience of working in a busy customer service environment and have exceptional customer service skills. Your strong attention to detail and ability to juggle multiple priorities will mean you will be highly organised and be able to ensure deadlines are met.

Working under minimal supervision and as part of a team you will be empowered to organise your time effectively, prioritise workflows to maintain SLAs and customer experience and satisfaction is high. You will have strong written and verbal communication to ensure all communications are clear and all records are kept up to date, to minimise complaints and ensure a brilliant customer journey.

When and where you'll be doing it

You will enjoy a 37-hour working week and earn an annual salary of £33,335 dependent upon your knowledge, skills and experience.

This role allows for hybrid working. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.

What will you get in return?

Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.

You'll get:

• 28 days annual leave per year (plus bank holidays)


• Company Pension contribution and life assurance


• Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.


• An annual Wellbeing Fund

Closing Date: Tuesday 8th September at midnight

We will be sifting applications throughout and reserve the right to close the vacancy early if we find suitable candidates.

We appreciate people process information in different ways, if you would like any support with your application please contact us. [e-mail]

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Equality, Diversity and Inclusion

We're committed to building diverse talent at Golding and believe our strengths as a team come from having many unique perspectives. We have opportunities for colleagues to work flexibly, allowing us to build a healthy, vibrant and inclusive organisation which encourages everyone to be themselves at work.

No matter what your ethnic origin, gender, sexual orientation, marital status, religion, age or disability status, you'll get all the opportunities, support and respect you'd expect from Golding Homes. We're committed to valuing diversity and promoting equal opportunities for all and welcome applicants from all communities.